Heltau Apartments

The apartment is equipped with everything you need. And the communication with the apartment owner very smooth and easy.

Amplasare, casa, gazda

The apartment is spacious, bright, very clean, nicely furnished, the kitchenette is fully equipped - the pictures do it justice. It's located in the middle of Cisnădie, very easy to find, but the street is quiet, we had no problems noise-wise.

1. Our three-day stay was end of April, beginning of May, but it was during an unusually cold couple of weeks. Our host showed us how to turn on the heating in the apartment, using the thermostat, which was connected to the house's central heating. And we did, because at night it was very cold - we set it on level 2 (out of 5). But after a couple of hours, we noticed that the heaters were stone cold and remained so throughout the night, so we had to sleep with two blankets. The next day we learned that our host simply turned off the house's central heating and kept it so, with the exception of maybe a few hours in the morning. We froze every single night. 2. We booked a double apartment and the other family we travelled with booked another one. The first night, my partner took a shower and when it was my turn, there was hot water for only a couple of minutes. Our host mentioned only the next day that the storage water heater (which can only hold a definite amount of hot water) that was located in our bathroom served both our apartment and the next one, where our relatives stayed. So it was not only I who didn't manage to take a shower, but also another family of two + a 1 year old and a 5 year old. First of all, a water heater cannot serve two apartments that host at least four adults (not to mention the children) and second of all, if such is the case, we would've understood IF the host would've AT LEAST explained the situation from the beginning and thus avoid the situation of having to finish showering with freezing water.

The room is very nice but I think we received another room that the one advertised on the website but that didn't bothered us. The location is nice right in the centre of Cisnadie and the mix between old and new in the room is quite nice.

We asked the host to turn up the heating as it was freezing cold. He told us that the heating comes on when the temperature drops below 20 degrees. I have my temperature set at 20 degrees in my house as well and believe me, it was colder than that. I do not know where they keep the thermometer cause I couldn't find one in the room. Needles to say, the heat never actually came on. We couldn't find any paper towels or toilet paper in the bathroom. We looked for it everywhere in the apartment and of course we didn't call the host in the middle of the night to bring us some toilet paper. Maybe they should store some in the apartment for cases like this. Also, the bed is not a double as falsely advertised. Or maybe we weren't in the same apartment as advertised because there were two single beds one near each other instead of one double with quite a big space in between, this made sleep quite uncomfortable for a couple. In conclusion we expected more attention to detail from the host as the apartment is lovely.

Great location in an old restored house in the center of the town. Very clean room and bathroom. Kitchen packed with everything you might need.

The host. He was not ok at all. We arrived during the day and I could already tell it was cold inside. I asked him about the heating and he said to call him in the evening if we feel is still cold and he will fix it. So, we went out and returned at about 10 pm. Guess what? It was still really cold inside. Like 17-18 degrees cold. Both my wife and cought a cold already in the days before and cold air is the last thing you want... I called him and after 10 mins on the phone he simply refused to turn on the heating. The room had 3 radiators. In his own words - "I'm not gonna burn the gas for you, as these old houses need more time to worm up... Just put on another blanket if you are cold...." He also explained to me how he is obligated to have a min of 16 degrees C during summer time (it was sept 21 st), witch of course is a lie. There is no such law here, I looked it up. As it was very late and I could not find another acommodation in the small town, we were forced to sleep sick in that room. Too bad for the place, that is really nice. Personally I'd pay money NOT to stay there again.