El Rancho Grande

The charlets was exceptionally clean. Fire pits and carbagde was removed everyday. Quite and saw lots off birds and some other wildlife. Restaurant offer exceptional food.Staff was very friendly and helpful.

Electric gate was not working.

Staff is friendly, charlet was clean. Everything was working well.

We wanted to use the heated pool, but was too cold for the winter trip we did, next time!

Only pools are nice everything else is not good stuff member short n they want one person to serve food, work in reception, also cook food if we order , clean it made no sense

The customer service from Fanie was exceptional He was always ready to help and go out of his way for us The beds were very comfortable The TV in the unit was extremely huge

None

Nothing

The stay was comfortable

There is no security at the gate and hate is opened manually,therefore we are running a risk of being hijacked when manually opening the gate.

This was my second stay with you, and unfortunately I experienced the same issue on both occasions, with my room being double booked. During my first stay, I had to make alternative arrangements and find accommodation elsewhere. On my second stay, the long-term tenant of the room arrived and indicated that it was his assigned room, resulting in him being moved to another room. This situation made me feel quite uncomfortable, as I did not feel at ease staying in a room that was clearly allocated to someone else. I trust that this matter can be addressed to prevent it from happening in future.