MENLYN MAINE - One Bedroom Penthouse 1614 - NO LOAD SHEDDING!!

The accommodation was really nice. Everything was clean and tidy. Very comfortable. Would stay there again.

The check in could have been made more efficient. Staff were not able to assist everyone checking in when the facility is fully booked. We were in a very long que. Waited for over an hour. The male manager was very sarcastic about the fact that the guests who booked through apps had to wait in que, as to guests who booked directly with the facility were able to express check in. At one stage there was only a single female receptionist trying to assist over 50 guests trying to check in. She was doing her best. She was a superstar. Her male colleague not so much. He made mistakes with rooms and she had to sort it out. He gave rooms to wrong guests etc.

Location and ceanliness

Ezette was very rude to change our chosen apartment on the 16th floor with views to the 1st floor without views. She unfortunately called whilst we were getting into a flight on the same day we were checking in. The excuse was that the apartment was double booked yet we booked long ago in February. This was grossly disappointing and disrespectful.

The room key to be given in at reception… The trouble to get out and return the key

Everything

None

Communication and instructions from host was clear, punctual and easy to follow. The apartment was easy to access, and the parking area felt safe and the lifts and lobby too. The apartment was spacious and functional and clean. The location was great. Awesome view. Nice to be able to have the sliding doors open and have access to a private balcony.

Nothing