Southbroom Smartstays

There was no breakfast, as agreed. The hosts were freindly and helpful.

The property was not the one shown on the Booking.com ad. The photo was a drone shot of a large white double storey house with a swimming pool. The property that I went to was nothing like that. The original photo was removed after I complained to the host, and replaced with a photo of the meadow that is on the property. My unit was poorly ventilated and would benefit from 2 ceiling fans. The decor is horrendous. The veranda is ugly and I expected a view of a garden, but the only view was of bush. The atrium in the middle of the building needs a makeover. I left after the first night and asked for a refund for the extra 2 nights that I had booked for. This has not been done. Currently the ad shows the meadow on the property, and photos of the sea taken from the beach area, and not the property. I would never book accommodation that does not show the property where I am going to stay. The original ad was entirly misleading.

Never stayed because you said it wasn’t a valid booking

Loved the placement of the property in relation to the 'private' beach as well as all the amazing activities to do around. This place was absolutely stunning and the host was amazing.

Nothing at all.

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The place was not what I saw and expected from the advert, the adverts dont show the units as I saw them in person. Was a small unit on someones private house, the inside was very basic and not the cleanest, beds were extremely uncomfortable and the pillows felt as if there was nothing in them and just sleeping on pillow cases, parking not the best or ideal either, I travel often and feel what I paid for what I got was was not worth it at all and was extremely over charged, I enjoyed being by the coast as had family there but would not go back or recommend this place to anyone unfortunately.