2 Bedroom Apartment ST9A, Ryde, Isle of Wight

This flat is in a great location. Easy walk to bus stops and the ferry. Host company did resolve a couple issues, but after 2 messages and a phone call = I think phoning is best option. Replaced kettle which had been unusable for quite some time. Kitchen was stocked with dishes, pots, fridge, stove, cleaning supplies.

This place on first impression gives a neglected feel. It seems it is not cleaned other than what the previous guest has done. Check out is at 10am, and one is asked to wash and put away dishes, strip bedding, vacuum, sweep floor. However, check in is not allowed until 5pm. Other than make beds and replace the towels, it appears their cleaners do nothing else in those 7 hours. I feel for the price involved, I expected a more comfortable stay. The listing also needs an update, it is not mentioned the flat is a basement unit for those with mobility issues. It also mentions a fireplace in the living room, which is not accurate. When I messaged the host to thank him for the new kettle, I also mentioned the lack of cleaning and offered to send photos, but he never replied. So I will mention here so perhaps it will be seen and addressed. The living room window had an outside plant growing in and spider webs. The TV stand is cracked, basically in half, I would hate to be blamed for that, but also gives the appearance of an uncared for place. The bathroom did not appear clean. There's mold in the shower and shower head had a large amount of build up on it. I get it may be hard water, etc, but it's very off putting to see. We did wipe it off. The window does not secure. The kitchen toaster and teflon frying pan need replaced. The pan is most likely unhealthy to use. There is not a way to turn on the vent fan over the stove, but it also is dusty and dirty. (the window does not open, so you cannot vent any steam, etc). There's cracks in the walls and dings and scuffs all over, which is not that important, but the place needs a little TLC. Also with the heating, it was chilly and windy when we arrived (and during our stay) but the system was not set to heat. The welcome booklet did not give proper instructions to work the thermostat, but we figured it out.

The size of the rooms were excellent. Everything that we needed

The steps up to the front door and the position of the key safe

Good sized rooms, only one set of stairs, and the TV had Netflix

Noisy upstairs neighbours. Uncomfortable mattress. Rusty showerhead. Generally not very clean. Especially the windows, toaster, and shower head. Supply of a single loo roll. Single-pane windows which rattled, due to the obnoxious children upstairs, and provided no sound proof to outside noises. The expectation that I should be required to strip the beds after I finished and hoover. The lack of aesthetic co-ordination, in colour and style, throughout.

The kitchen was clean

The apartment was damp look like a house i lived in in the 70s it was dirty, we couldn't get a shower because the shower head was absolutely filthy clgged with lime scale, they said it was a ground floor disabled friendly there was stairs right behind the front door,I had to be dragged up and down every morning and evening, you had to go down a dark passage way with was pitch black a woman could be at risk of race or being badly beaten, the garden was the same plus we were told we were not allowed to use it, the windows didn't close or lock the single beds weren't safe for my carer's to sleep in,the quilts were stained and dirty the whole place was cold,were were afraid to use the cooker there was no hot water or heating we had to was in the kitchen. Sink from the kettle the whole place wants remodinizing throughly cleaning and a accourant description or the state of the place for future disabled person I am in agony from being dragged up and down a flight of stairs a door that you don't know what room it belongs to the utility or bathrooms we caught a man watching us at night especially my carer's so we didn't feel safe, the apartment flat is very easy to break in to we have all caught colds from the damp cold bedding and bed and sofas so not only am I I'll I am without carer's and the pla e is infested with spider's and webs we had to leave a day early I have holiday all over the island and yes it's not the first time I have been missled about a property but this completely ruined my holiday plus the couple upstairs had a dog barking all night

Good location

Outside seating area

All amenities. Very comfortable.

Location was fine - 100M up the hill (5-10 mins to all shops ) or take a short cut to Union Street via the road opposite the property on the flat. Buses on Union Street to the Esplanade where you can change with good frequency. Nothing to complain about.

Small bathroom and kitchen but perfectly adequate.

Nothing.

It seems that this property is overrated. The apartment we booked is in the basement, and it's pretty damp, but it's not the biggest problem. The most concerned issue is the hygiene situation is a complete mess! Spiders next to the bed and hidden inside the toilet roll, dirts in the washing machine and on the carpet, limescale covered in the kettle, fluffs on the mug, etc. What's even more disappointing is that despite reporting the issues to the host immediately, they didn't show any sign of apology. Instead, their response was full of excuses, which were simply unacceptable! We had originally booked a three-night stay, but it was impossible to get a good rest in a house with such poor hygiene conditions. I didn't sleep at all that night, spending the entire night looking for another place to move to. We vacated the place the next day and informed the host, also asked for arranging relevant refund, but there has been no response at all. Our holiday and mood were completely ruined by this property.

Great location good value. Decent sized rooms and nice and clean.

Back yard area was an opportunity missed. It would have been nice to sit outside but the yard was a mess and let the rest of the property down somewhat.

In details there were nowhere mentioned that this apartment was in basement floor. So this was a surprise to us,