Stylish Central York Duplex Penthouse

Perfect for 2 families to separate for the night and come together for the day. Location somewhat good, still had to walk 20minutes to the town centre.

Not clean, everything was creaky, the duvets were looked like someone used them before, had different perfume sent on them. One of the sofa was broken, only one burner on the hob was working, the quick start button was faulty so we had to buy matches to cook. The oven hood wasn’t working either. There were bugs running around in the bathroom. The base level bedroom’s bed was indescribably horrible. The springs in the mattress has left me feeling awful all day, barely slept from the pain in my ribs (months after that) what the mattress caused. The window in the same room is not shutting, the metal system is broken. Just to mention a few things. We were extremely unsatisfied. The price is extremely high for this quality. I felt scammed.

Spacious apartment in a very quiet location. 5 of us stayed including 3 young grandsons so the 3 bathrooms were a bonus. Property was exactly as described.

Minor irritations that were nothing to do with the property. There were roadworks with pedestrian detour that meant a good bit longer walk back from city centre. A local shop that was closer than the 15 minutes each way walk we took twice would be handy.

The location was ideal and the place itself was very spacious and airy.

The property was advertised with parking for one car but when we enquired about a parking permit once we checked in, we were told that parking was not available. We had to park in a nearby car park and to be fair we were reimbursed for this. The cleanliness of the property let it down..

did speak to someone over the phone regarding parking and they were very helpful . The appartment was beautiful, clean, tidy and well equipped, exactly as the website had described

On arrival we were supposed to be met by staff but no-one turned up and we had to ask a resident to help us with the location. We all found that the beds were very uncomfortable and very creaky when turning over. Also all the floors were very creaky for what we would describe as a relatively new building, our guests that slept downstairs were disturbed during the night when anyone upstairs moved around. They describe an uncomfortable night of trying to sleep in an earthquake under a thunder storm!

I liked the location of the property and it was spacious

I didn't like the amount of things not in fit condition, the oven didn't appear to work. Changing the name on the booking costing me 10 pounds essentially because I don't have my own photographic ID, the cleaning needed to be better as there was black mould under the kitchen sink, dirty knives in the draw with lumps of onion on, the kettle no longer had a filter so a previous guest have used some leaves left inside to fashion a filter. The toilet seat upstairs missing the stoppers so when you sit down it's slanted. Granted it was a bank holiday weekend but the bin area was over flowing so bad there was piles of rubbish beside the bins that appear to have been tore open by animals. The extractor and cupboards needed to be cleaned too as they has a build up of grease and aroma.

Excellent location for the National Railway Museum, the main reason for our visit to York. Near the railway station. A quiet, secure estate. Apartment was ideal for multi generational family group, very clean, plenty of room.

Arrangement for collecting key was difficult as it meant finding a lock box in a different location which wasn’t easy in a circular street plan. A key pad entry at the apartment would have been easier as we had to work out timings if members of the group were doing different things as there was only one key.