Santa Catarina Porto Housing

It was well located.

It’s 3 floors of stairs with no elevator which in porto is quite tiring because of all the walking we usually do, uppon entering the house there is a hole in the wall where one of the door handles must have hit. The floor was uneven, the house was not the one in the pictures of the advertisement, the bedroom did not have any windows, there was hair in between the bedsheets, one of the wine glasses was cracked, the bathroom has big water infiltration issues, there’s mushrooms growing on a crack in the bathroom. The whole house has no ventilation besides the door that leads to the balcony

The apartment is just like the photos and is in a perfect spot - close to everything we needed like a supermarket, cafes, and places to see. Our host was very friendly and helpful with local advice.

Great location and staff.

Was ok for us but few flights of stairs.

The location was very central. The host was very accommodating and allowed us to stay later on our departure day. The beds were comfortable and there was enough space to put away our belongings. The host gave us lots of suggestions for sightseeing and we were able to purchase a sightseeing boat trip through her.

It was a bit bare bones in the kitchen area.

Central location, right on main pedestrian shopping street with lots of cafes and restaurants. Short walk to metro and all main tourist sights within walking distance although be aware Porto is very hilly. Host was very informative and helped us make bookings for restaurants/trips and provided a map with points of interest marked on it. Top marks for location and value for money. Beds were clean and very comfortable and apartment was quiet.

Be warned if you have small children or mobility problems the apartment is on the 3rd floor with no lift so it was fun lifting our suitcases up. You also access the apartment through a shop front. There appear to be two apartments - one at the front of the building and one at the back. We got the one at the back which was quite small and a little tired. The "air conditioning" was a unit in the main living area which really didn't do very much.

The location is great.

This apartment disappointed me. It’s not as inviting as it’s shown on the photos. The bed was very uncomfortable. The worst thing for me was the cockroach in the flat. Unfortunately I brought a baby cockroach home with my bag. This was a very unpleasant experience. I wouldn’t recommend this accommodation.

Had my son and I not suffered the two issues that I have outlined, we would have rated the apartment 'acceptable'. The best thing about the apartment was it's location in the city.

We had two main issues; the first was, we arrived at the apartment for check in as arranged at 21:00. The host's car had broken down which meant we were waiting for almost one hour. It was dark. We had to go to a bar and wait for her to arrive and message us. The second issue was that on the 3rd night, I was sitting on the small balcony and there was a water leak from the balcony above. Litres and litres of dirty water from their washing machin. We took and sent videos to the manager, Mr Andre Santos, who told us it was not his responsbility. He is also the manager for Cardosas Boutique Apartment, Porto. The Santa Catarina apartment is also on Air Bnb. We have raised a complaint through booking.com and have requested a partial refund. Still to be received. Also: - the sofa is very hard and we did not use it to sit on. - the single room has no windows or ventilation, the bed is not a proper mattress. - a coffee pod maker was provided but no pods provided. - no cooker. - there is no view from the balcony. It is surrounded by a high fence.

Perfect location. Spatious and well-furnished.

Good location in one of the shopping streets of Porto. The host was really nice.

Unfortunately the accommodation was not particularly clean. It was dusty everywhere especially in the bathroom. The apartment looks very clean, bright and friendly in the photos but in real life it was very cold and untidy. It was also much louder than expected as the windows where not tight at all. The beds did not have proper mattresses and were not really comfortable. We even decided to go to our accommodation in the Douro Valley one day earlier as sleeping in the apartment was uncomfortable.