Gondola 1 BDRM Flat in Cedar Lodge IV (D2)

The location is very close to the gondola, which is amazing. One of the radiators was not working properly, but the issue was resolved quickly. Overall, it was a good experience.

The only minus was the cleanliness of the kitchen utensils, some of them were not clean Also a mop is needed.

location was excellent and the apartment is very well decorated. Beds are very comfortable. Free parking in front of the appartment.

when we checked in the light in the bathroom wasnt working. we notified the host and it was fixed in the morning. it was very cold in the bathroom because there was no heating. also we were a bit cold in the rooms as well, but the host brought as an additional electric heater, so in the end it was okay.

Location

The property was very dirty. It seemed that we were the first holidays tenants for the current winter season.

On the upside, the place is cute and cosy. Great location, just a few minutes walking from the gondola and from the main street which is packed with restaurants and pubs. •The owner tried to accommodate us, was replying to us really fast.

•The owner doesn't provide anything in the apartment. When we arrived, there weren't any basic things like toilet paper, soap, shower gel, shampoo, dish washing liquid, bin bags. When asked, the owner said it is a self catered apartment, that we need to buy our own things and that she only provides a starter kit( which we received only after we asked) that included only 2 toilet papers and the tiniest toiletries containers for our 9 days stay. •The place doesn't have proper heating. There were only 2 plug in electric radiators - one in the living room and one in the bedroom. The bathroom had no heating, so using it was very unpleasant. • The hot water in the bathroom comes from a boiler. Once the water is finished it takes a few hours to fill up again. So you need to be quick in the shower to make sure you leave some hot water for the next person. • The whole apartment needs to be properly disinfected. Definitely the 9.5 cleanliness on booking.com is not accurate. There was hair and toothpaste on the tiles in the bedroom, the floor wasn't properly clean, some of the pans/ plates were greasy, some cutlery still had food on them. • After a few days, we realized there were some sort of bed bugs/ insects biting us. Our skin was itchy, full of bites. We told the owner and asked her to have our sheets changed and provide us with an insect spray. She was actually helpful, sending her assistant to change our bed sheets. The spray never arrived. I am writing this long review, as I wish I would have known all these details before booking this place. When choosing a place to stay, I look for location but also cleanliness and comfort. The owner could reevaluate the things she should offer with the apartment- to keep up with the rest of world- especially with the price she charges for the stay; we paid 805€ for 9 days which is definitely not cheap, especially for Bulgaria. Overall the place needs some love, proper maintenance and cleaning.