Buntes Haus

Das Appartement war sehr schön. Der ganze Aufenthalt in Erfurt war auch sehr toll. Wir kommen gerne wieder. Den einen Stern gibt es, da uns ein Tag vor der Anreise mitgeteilt wurde, dass das Warmwasser nicht funktioniert und wir aber trotzdem anreisen können und 30% Rabatt erhalten. Duschen war 3 Tage lang nur eiskalt möglich. Nach über einem Monat und mehrmaliger Nachfrage haben wir immer noch keine Rückerstattung erhalten. Deshalb leider diese Bewertung. Ansonsten würde die Bewertung definitiv deutlich höher ausfallen.

Centrally located, easy check in, parking, place clean and very warm

Nothing

Modern bathroom, well equipped kitchen. Bed reasonably comfortable. Private parking space (though only one space for the 3 apartments so we were lucky to get it). Supermarket next door, restaurant a short walk away.

Room rather small, furniture old and tired looking. House is on a main road so rather noisy.

Unfortunately, the Bunte house had water damage, so our stay got cancelled last min at the stat of our holidays ( that is not the problem as we got sorted), On our way back, we had previously booked Bunte house again. I called the apartment and was informed that our stay can go ahead . On our way to towards the location, I was given a new address with was way out of the original booked address. I was quite disappointed travelling with 2 small kids on my own. I was looking forward to walk in to town . Now, we needed to drive everywhere. The room was clean but very basic. But for the money, it is definitely not worth it . As the location was not where we booked .

After booking and confirmation the Host wrote direct message and asked to cancel this booking as “apartments ware not available for those dates”. We requested free cancellation, but Host didn’t confirm it and after that Host didn’t respond neither by phone, nor via booking.com app. We were charged full cost without staying at Buntes Haus.