Résidence Topaze - Central - Luxurious - 50m Croisette Palais - LRA CANNES

Ho prenotato alle 21 il check-in si faceva presso un altro luogo e nonostante tutto mi hanno fatto pagare €50 in più perché ero arrivata dopo le 21 Incredibile

Posizione ottima, a 2 minuti dalla Croisette e dal centro di Cannes. Appartamento con finiture di pregio e grande comfort.

Nulla

Absolutely Nothing to like in this property, Awful Staff, ridiculous customer service and a dirty apartment with an uncomfortable bed and dripping water from the shower head to shower. Since the goons running this property have no Shame of any kind it is important to share the full story of this ridiculous property and horrible people running it. For more in depth information of this property please read my previous review as well. Now let me counter the dumb issue that whoever is responding to my review is trying to make that why did I extend my stay if the property was that horrifying so may be whoever is responding to my review would do their research before responding will save us all a lot of time, My wife got extremely sick and I had to take her to the hospital the night of the check out and the doctor recommended her to rest before we get on the flight, which obviously was communicated with your staff over the WhatsApp chat but it’s clear whoever you are who is responding to my review is so illiterate to even check those messages, I can provide screen shots of the messages if you prefer, but something more egregious happened that I left out on my first review let me add that on this. So my wife got really sick and was taken to the hospital where she was given antibiotics and strong pain killers to sleep so when I returned at 4am from the hospital I immediately reached out to the property letting them know I will be extending the room for 2 extra nights as it wasn’t feasible to move my wife while she was sick so I went on to Booking.com and made another reservation for 2 more nights for the same apartment but instead of getting the confirmation I received an error message from Booking.

Anything but more importantly the Goons and the fraudsters running this operation.

PLEASE READ THIS REVIEW BEFORE YOU DECIDE TO BOOK THIS PROPERTY, YOU WILL THANK ME FOR SAVING YOU FROM A NIGHTMARE PLEASE BEWARE !! DO NOT EVER STAY AT THIS PROPERTY EVEN IF ITS FOR FREE ! Everything about this property is Fraudulent, starting from the advertised 269 sq ft, it’s not even 160 sq ft, there is no city view from the apartment as advertised, all you have is a view of the roofs of other buildings, after you book with Booking.com that’s when the real song and dance begins, and that too I had to contact them to find out how to get access to the apartment, they sent me a link to check in online and I have never seen such a long, unnecessary and ridiculous process to checkin and the worst part they ask you for a 500 Euro deposit + a city tax when I have had clear instructions in the email from Booking.com not a pay a single penny and everything was paid for in advance. I sent them the screen shot of that email and they said it’s listed on their policies which it wasn’t but since I was already there I didn’t have much choice so they sent me a link to pay the deposit and I paid the deposit and the city tax and sent them the screen shot from my Capital One credit card and they said they never received the payment so I did it again the second time and again they said they didn’t receive the payment when clearly it was debited from my credit card and I even sent them the screen shot for both the debits but they didn’t care they told me if I want to check-in to this apartment I need to go to their office which was a 15 min uphill walk so I told them I don’t wanna stay here and to refund my money they said they won’t, I can cancel the reservation but they won’t give me my money back so I had no choice but to drag 4 big bags 30 kilos each uphill to their office to pay the deposit which was never mentioned to be paid in the first place which I ended up paying 3 times.

Everything ! Please read my review on the top

Super centrale

Stanza veramente piccole , in due non siamo riusciti a starci e abbiamo Dovuto trovare un’altra stanza in altro albergo .

The only thing good about this property was the location everything else was bad

We were charged 500 Euro deposit 3 times and were forced to go to their office to pay the deposit with our luggage even after paying it 2 times when we asked for Towels on a 4 night stay they asked for 10 Euros no one once cleaned the property in my 4 day stay and the girls in the office are beyond rude and disgusting Please beware of this property DO NOT STAY HERE EVEN IF IT IS FOR FREE ! The customer service is beyond Awful that you cannot even comprehend. I am going to Sue this property and make sure no one goes through the nightmare I did !

Extremely clean, professional, easy to check in , checkout out, felt secure. Service outstanding