AlpinResort Kaprun 5

Lekker ruim, rustig, groot balkon

المعامله سيئه والسعر المعروض تم خصم مبلغ اكبر منه بكثير من الفيزا وطلع السعر غالي جدا بالنسبه للمستوى الشقه ولم يتم ارجاع التامين 250 يورو اللي اصلا لم يخبرونا عنه قبل الحجز لا انصح بها اطلاقا

Place and size of the apartment

The property was is a quite area, close to the supermarkets and also to the facilities for skiing (ski school, slopes, rental equipment) The check in and check out procedure was easy and everything was very nice and comfortable.

The apartment was spacious enough for 4 people, the rooms are nice and everything was really clean. The terrace was lovely with some fairy lights on and the mountain view is really beautiful!

Where to start - our biggest letdown was definitely the fact, that our new gloves (2 pairs!) were STOLEN from the common ski room from the heaters during one night. We understand that it is not the fault of the provider, nevertheless, it has never happened to us anywhere else before and it made our stay less comfortable and safe. So be aware of what you leave in the common room, there is no security. Another thing we didn't quite fancy was the deposit - firstly, you have to go to the city just to "check in", but we already had our keys, so it was just to PAY IT, seemed like a useless drive, and also we had to drive all the way there again to return the keys (even though no one was there, we felt like it could've just be left somewhere in the apartment). Secondly - it took MORE THAN A MONTH to return it, which is quite long given the fact it is not a small amount of money. The last thing I would like to mention is TOILET PAPER. There was only one toilet paper in the apartment for 4 people for 3 nights. We were told in the office we could find more in the kitchen, but really there was nothing there - so we even had to buy our own toilet paper which I believe is very unprofessional considering it was not some cheap apartment.

Big balcony with nice view. Good sized rooms. Good beds. Good host. Quick response for directions to the agent for keys etc.

Check-in in village. Agent did not open in time for our check-out. Could not get deposit back when returning keys. No air con. No real coffee machine.