Host & Stay - Staffordshire Hideaway

Great location, clean and fresh really modern apartment

The bed wasn’t comfy could do with a mattress topper or new mattress

Good location

Entrance was a little difficult to find at first

Breakfast was not included however there was plenty of places to eat nearby with cafe's and restaurants. The location of the apartment was close to the centre about a 5/6 min walk and the residents were very friendly.

the beds in the apartment were a little uncomfortable with a fixed depth on each of the side of the bed probably there through age of the mattress. The room was clean and with plenty of space for my dog to relax and lie in his bed.

Apartment was actually furnished well but it was very unclean.

I am writing today to complain about our stay at Staffordhsire Getaway. Firstly, when we arrived inside the property we noticed the level of cleanliness was very poor. There was dog hairs on the sofa/floor, food left in the sink, stains on cushions, fingerprints on cupboards and you could see the floor hadn't been mopped. Also, on the website it claims they have added a 'luxury coffee machine so you can enjoy a delicious coffee each morning' well there were no coffee pods to be found so felt disappointed that these were not replaced. The website also claims 'you'll find a luxury space in the bedroom, you'll enjoy your nights sleep, king size bed boasts premium bedding'. There is nothing premium about two single beds pushed together with the most uncomfortable spring mattress'. The fact we had to pay a security deposit to be able to stay in this place is absurd as the standards were so LOW. Secondly, we didn't actually manage to stay the night, we had to sleep in the car with our dog, due the flat above. The walls are not very sound proof, we could hear a bunch of men stumble upstairs in the early hours of the morning, and continued to shout, move furniture until 3am, which we then felt forced to sleep in the car. Due to the noise they made, it made our dog very anxious and on edge, and he would bark at them making noises, so then the people above would give us verbal abuse, swearing, calling us names, making us feel extremely unsafe and vulnerable. We know this is not directly the hosts fault, but online this is labelled as a 'relaxing stay' and it was instead, quite traumatising. We would like a full refund for our stay as we did not actually 'stay' here, we had to leave in the early hours to our car on the road which felt safer than the flat as we felt so scared.

Everything

Nothing

The location of the flat is very central, right in the centre of town. It could be a little noisy at times, but nothing to worry about. The communication was excellent, and the layout of the place was really good

As others have mentioned, we found the bed really uncomfortable. We also had trouble with opening the windows for air, which might have contributed to a little surface mould on the bedroom window sill.

location

very uncomfortable bed(zip &link) sloped down at the sides, dirty floors in kitchen/living room, carpet not hoovered for what looked like a long time in bedroom, dirty toilet under rim, mouldy shower(tiled area)stained sink in kitchen, food splatters on wall, housekeeping need to learn how to clean the basics !!!

Layout of cottage was good ,

Some items were less than expected the providers have been made aware of these and acknowledged improvement