Aurturist Brunico

Predivni apartmani u centru, blizina dućana i stanice ski autobusa.

Ottima posizione

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Apartament w samym centrum, bardzo nowoczesny, super wyposażony i przestronny. Duży i wygodny parking a także narciarnia. Lucia bardzo sympatyczna i pomocną na każdym kroku 😊

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The location was very good. The appartments are located in the city center of Brunico separated in two big buildings, very close to the bus station that takes you to the ski center etc.

The check-in process is unnecessarily complicated and chaotic.The host was uncooperative, unfriendly, and dismissive — which is particularly disappointing for someone managing accommodation with more than 10 apt. A basic level of professionalism and courtesy is clearly lacking.Only later did we realize that bed linen and towels cost an additional €9 per person, which, although mentioned in the Booking details is still an unreasonable practice in accommodation of this price range. On top of that, we had to pay city tax per person and a €150 deposit per apartment. For our group of 9 people staying only 3 nights, this resulted in €162 in extra charges, excluding the deposit — an unpleasant surprise, to say the least. Garbage disposal deserves its own paragraph. Guests are required to meticulously separate waste into different categories, yet we were provided with one garbage bag for three types of waste. Failure to properly separate and dispose of trash can result in a deduction from the deposit — or, alternatively, you can simply pay another €10 and the host will take care of it for you. An interesting business model: inconvenience first, paid relief second.We were given one roll of toilet paper-anything beyond that, you are expected to purchase yourself.One night there was no heating nor hot water. The host failed to inform us in advance, offered no solution, and showed no concern whatsoever.We had a pregnant woman in our group, who was forced to wash herself using boiled water from a pot. This is completely unacceptable and humiliating, for €1,500 paid.This place seems to operate on the principle that guests are an inconvenience rather than customers. The host demonstrates a remarkable lack of understanding of what hospitality means, confusing “running apartments” with “extracting money while providing the bare minimum.”If you enjoy hidden fees, cold showers, rigid rules, and being treated as a problem rather than a guest- this might be the perfect place for u.