GuestHost - The Green Door - Ospedale Maggiore Studio

The apartment itself is really clean & huge. There is a lot of space & a great kitchen/bathroom. It’s located a little out of the city centre & is about a 30 minute walk to the centre or you can catch a bus from a 5 minute walk away.

What wasn’t so great is that the air conditioning wasn’t working during our stay. Bearing in mind that temperatures reached 37 degrees whilst we were there, this made the apartment unbearable hot at times, & very difficult to sleep. We had to go to bed with cold wet towels on us. We mentioned to the managers that the air conditioning wasn’t working & their response was ‘yes it’s not working, we are sorry’. So they already knew it wasn’t working & made no effort to get it fixed before our arrival or inform us that it was not working. There was no fan provided either as an alternative. They did send us a message saying that a technician would come to the apartment (on our last day) to fix the air conditioner, this wouldn’t have happened if we hadn’t mentioned it? Because we are photographers & travel with a lot of expensive gear, we didn’t feel comfortable with a stranger entering the apartment whilst we weren’t there, with all of our stuff out. Moreover, this issue should have been resolved before our arrival. Another issue was that the bed was broken. Every time we went to go lie down the bed slats would move & you’d fall through the bed. Meaning we had to minimise movement. It literally takes a couple of screws to fix this, pure laziness from the people that manage this place. On our departure day we had agreed that we would be checking out at 11am when the cleaners came. At 10am a technician knocked on our door wanting to fix the air conditioner, we weren’t dressed or ready to leave so we told them to come back later. The technician ended up hanging around outside our door which made us feel rushed & a little uncomfortable. There was clearly no communication from the managers with this technician. Overall, we wouldn’t choose to stay here again. The managers were pretty unprofessional, lazy & the apartment wasn’t anything special.

Almost everything

The shutters didn't works so it was very difficult for me to sleep with the light coming from outside.

The place is well connected with the centre and airport, there's everything you need around (shops, pizzeria, gelateria, etc.) and the apartment is well equipped. The contact with the place was good.

The big bed was breaking on one side (the desks were falling out)