CAROLA in Pico de Loro

The condo is big with 2 toilets. Nice place to stay

There is no blower for drying hair. And maybe the toilet is not well-maintained. There are some rust in the water. But still ok

My name is Bary Gallentine. 4 months ago, I planned my trip to the Philippines. I had a family member that lives here make the reservation at your resort. Her name is Roxanne Tumamak. Our reservation was for Monday March 18 thru March 19. Our room number was G-04A. When we checked in, we found the following: We found extreme neglect around most of the door trims. There was black mold on the upstairs ceilings and upstairs small bedroom ceiling. The upstairs bathroom sink cupboard was held together with tape. There were 3 towels for 4 people. There was no hot water downstairs only upstairs. There were no coverings on the windows in the small upstairs bedroom. We called the front desk and were told to contact the building concierge. There was nobody there at each attempt. We decided to go swimming. When we got back, we discovered no hot water downstairs, only upstairs. As such, I decided to cook my family dinner. We discovered that the electric stove did not work. We called the front desk again. And we're told to contact the building's concierge. Again, nobody was there. We called the front desk again and they told us they knew the left burner didn't work. We told them both sides didn't work. We were told that stove would be replaced the next day ( after we leave.... go figure). This was disappointing to my family. They were looking forward to a big spaghetti dinner. I spent a lot of time and money preparing for this. When I called the last time, I was told I would get a call from the owner of that building. Naturally I did not get a phone call. Also, there was a lot of construction during the daytime. We were never notified that there was going to be construction during the time of the reservation. If I had known of this, I would have been able to change our plans. I travel frequently for work and pleasure. This will be known (and documented) as the worst resort I have ever stayed at.

Hosts were very helpful and accommodating

Where do I start? Property not well maintained; first unit had roaches although we were moved to a better unit the next day. Water was rusty and smelly. Not even a single towel to wipe hands. What was nice was available purified drinking water

The restaurants offer many selections of palatable cuisine. All staff has been very welcoming, cheerful and always willing to help.

Our accommodation Carola-A G04 is disgusting. Cockroach everywhere. My husband killed 5 big & 1 small cockroach from the kitchen to the ground toilet. Dilapidated cupboard doors, kitchen drawers, leaking upstair bidet. Molds in the shower ... no one deserves to stay & pay your hard earned money in this place. Pico De Loro has many activities to choose from but all very pricey. Every move you make costs a lot.

The security guards and drivers for the mini bus and buggy are friendly and helpful.

Rusty water in toilet (from shower, bidet and toilet bowl). There is no maintenance from the building. Outside the apartment there are broken tile which is hazard for the people and kids. The bed cover and sheets were itchy.

Location

The location of the unit is okay. The supplies and utencils that were provided surprised us. We did not expect such. But it provided comfort to guests as they will be encouraged to go back. They do not have to bring duplicates of what were provided. The concierge staff were very helpful in assisting us with our baggages. The security guards also were helpful in assisting with parking and calling for shuttle service.

There is room for improvement in terms of cleanliness. There was musty smell when we entered. The unit was not properly aired before the arrival of the guests. the drain in the toilets are not properly working, after every bath, the floor is too wet and slippery. The sofa in the living room is sagging and smelly already. The pieces of furniture were not moved when sweeping. too much dirt underneath. The toilet seat have to be changed already. The linens smelled nice but the pillows have to be washed.