Le Spezie dei Florio Vucciria Wifi free

The fridge worked well. The air-con worked well.

As soon as we tried to settle in the apartment, we found many things broken or unsuitable. We alerted the hosts immediately that the shower cradle was broken, the toilet was not fixed and moved when sat upon, there was only one very thin bed pillow per person. We received no reply. There were only a few glasses, the cafetiere had no handle, not enough cooking pots or utensils, and the only chairs in the apartment had no seating support. We have never experienced a reaction like we did. The host responded in an angry manner dismissing as if these things shouldn’t matter. It is not adequately large enough to accommodate four people. All our luggage had to be kept in the spaces between beds. The only seating in the apartment is old, without support or cushioning. It is not possible to sit outside as the chairs are old, dirty, and uncomfortable. Water seeps under the flooring of the terrace making it wet to stand on. The water attracts mosquitos making it impossible to remain outside. The electricity frequently trips, and we did not know initially how to resolve this. The kitchen is put together as if guests would have no intention to cook a meal. When I asked about having other bed pillows, I was instructed that in Italy all Italians sleep with only one pillow. The disrepair in the apartment gives the impression that the hosts don’t really care about your experience staying there. The hosts dismissive and angry response left us feeing unimportant and our queries negligible as they belittled our reaction. They complained they were offended. If there had been only one or two issues we would have, as with many properties, left it and enjoyed what the property provided in positives but the cumulative effect of what was not provided and the poor and belligerent response from the hosts left us regretful and spoiled our stay in Palermo. They initially offered to reimburse us for the three remaining nights, but the amount offered was less than what we had paid