Alexandra Cottage Comfortable Apt near Swansea & M4

Cleanliness

Nothing

We had been let down by another property and the team at KG inspired were accommodating, professional and quick. The property was clean, with plenty of space and everything needed for our stay. The location was good, parking on site and free of charge. The best part of our stay was the amazing customer service. We were checked in on by the friendly Lauren, who could not have been anymore help. Her friendly and caring manner left us feeling appreciated and cared for.

The only issue we had was no shower.

Very clean and fully furnished with essentials.

N/a

Nothing. The property smelt of sewage, was dirty and had black mould was all over the property. We couldn't stop even one night and had to find somewhere to stay after a long drive and after a full week at work. We arrived just before 10pm and the door had been left open, when we opened the door the smell was utterly sickening. In our opinion the property needs to be tanked and deep cleaned. The worst property I have been too in the uk. Please do not book. What made matters worse is we had to find somewhere in the middle of the night, which was a hotel, so all our food spoilt, and we had to eat out. Our trip was a family gathering, which was ruined. Please note that the company failed to offer suitable accommodation for us and we had to cut the trip short. The rental agency using Booking.com would have know the poor condition of the property and its disappointing that booking.com has not done its checks either. I've not had a issue like this before with booking.com but would recommend that there is serious consideration to check the properties of this agency.

The property should not be let. Utterly disgusting- smells of sewage, dirty with human hair, layers of dirt and dust, poor maintenance, mice droppings and poison located in a dirty cupboard. Black mould. I have a video of the property that I will be uploading and forwarding my complaint to other agencies as it is a health risk

The apartment was spacious with a separate bedroom and bathroom. The living area was comfortable and there were two sofa beds when I stayed. There was also a dining table and a kitchenette with a washing machine. I note that they have switched out the seating for a more homely look, removing a sofa bed and putting in a cream sofa/and arm chair.

I don't feel comfortable leaving an honest review. I will probably not see my deposit again,I have had no response from my request to have it returned. I abided by their terms and conditions and left the property as I found it bar the stripping of the linens which were left in a pile as per their request and policy.

self contained, parking on site, location to work, clean, warm

no shower. even if shower attachment provided, would be easier. could do with mirror in bedroom or living room to help when getting ready