Castle Properties:Eton-The College

Location / configuration and communication from Tim was very easy. i also have stayed here before so knew where to park and locate the keys - which made it easier.

The appartment needs to have better ventilation and possible some air con. It was very sticky and hot in the bedrooms.

The host gave clear and precise instructions, even sent a video how to access the car park.

Fantastic location with great pubs and restaurants within easy walking distance and supermarket across the road. Quick walk to the train and short drive to Heathrow. Hosts were very obliging and friendly. Instructions on how to access the property and other information provided in a clear and prompt manner. Very comfortable property all round. Would recommend.

Nothing

Fantastic location beautiful large bedrooms and the lounge kitchen diner was great One en suite and also a separate bathroom lovely Juliet balcony with French doors super quiet area ( on the flight path for Heathrow airport take off but no issue for us )

Pillows were a bit hard and lumpy and we needed an ice tray no recycle bin that we could fine plus the secondary glazing needed a clean but this didn’t impact us it’s just a few pointers

Breakfast , not applicable. The location of the property for our needs was good. Close to M4 and Heathrow airport.

The cleanliness of some areas in the flat were poor. Including the windows, ledges fridge and some of the cutlery, saucepans and saucepan drawer and coffee table . The lack of kitchen utensils , (saucepans and frying oans) was annoying. A flickering spot ceiling light was irritating which didnt stop when the light was switched on in the evening. In all it was a disappointing "luxury" apartment. The host was also notified by myself and he did offer to send someone around the following day. As it was a personal trip and I had cleaned what I needed to I declined.

Clean, spacious, quiet, fabulous view of Castle from window! Well equipped, comfortable, convenient parking and great location. This is our second stay here and no doubt we will return.

If on the top floor there are four flights of stairs. Not a problem for some but could be for others.

Great location and great size apartment. Could be a lovely if it was clean and some of the furniture and fittings were replaced.

Not a high-quality apartment, doesn't reflect the “stunning” or “luxury” description. The poor standard of cleaning and facilities are mentioned in previous reviews. I naively hoped that having been brought to the company's attention these issues had been addressed. They have not. I think the apartment had not been cleaned between guests beyond changing beds and emptying bins. Issues included: - Dirty floors: crumbs, paper, sweets, hair, dust balls - Dirty sinks, toothpaste on tiles - Toilets filthy hinges and rims - Showers dirty doors, hinges, grout and sealant - Crumbs and stains on couch and kitchen chairs - Kitchen bin dirty and smelly - Thick dust on main bed headboard - Marks on walls and surfaces, including a large tea stain on the kitchen windowsill that remained throughout our stay - Dirty skirtings - Cobwebs and dust on windows/mirrors - Radiators rusty/dirty - Dirt on cupboard doors Some fixtures and facilities were damaged, poor or missing: - Broken bin drawer; bin on the floor instead of repaired - Stained carpet in main bedroom - Damaged bedside light shades and dressing table surface - No vacuum or basic cleaning supplies, despite being listed as included - Kitchen cupboards so high we had to stand on a chair to reach - No mirror, dressing table or bin in bedroom 2 - Broken light in bathroom cabinet - Radiators coming on despite thermostat turned down; kitchen radiator on even when valve off I reported the issues immediately on arrival but received no reply for 24 hours. Only after sending a second, admittedly rude, message did I receive a response and an offer to send a cleaner. The cleaner came and vacuumed, spreading hair balls over the carpet but didn't seem to do much else. No follow‑up message was sent to check if we were satisfied. Registered a complaint via Booking.com on return. Poor response. Put a dampener on what was supposed to be a relaxing trip. No doubt the owner will respond to dispute somehow.

Everything

Nothing

Location, spacious and bright with great views

Having to pay for parking after making the original booking for the accommodation