Apartman Fenix

Gospođa Dragana je prava domaćica. Dočekala me je, pokazala apartman, objasnila sve što je bitno. Apartman je opremljen svime što vam je potrebno, čak i više od toga. Sve je kao što je prikazano na slikama i u opisu. Čisto, mirno, za taj deo grada odlična lokacija. Preporuka!

Nemam zamerki.

Die Lage ist super. Es hat alles was man braucht - Einkaufsmöglichkeiten, Bäckerei, Restaurants, gute Busverbindungen... einfach top.

Das Bettsofa war sehr hart.

The accommodation was nothing like what was promised on Booking. Supposedly, they had renovations and passed my reservation to a "hotel" without any prior notice, even though I'd booked months in advance. They gave me a phone number for the hotel (without explaining anything), and when I called, they treated me terribly. They told me there were no rooms, didn’t let me explain anything, spoke no English, and then hung up on me. When I arrived at the hotel, they yelled at me and tried to kick me out, saying they do not accept Booking reservations. They wouldn't even let me show my reservation on my phone. I called the number on the reservation, but no one answered. After 15 minutes, they said I did have a reservation, as the host had reserved the room for me, but there was a mix-up because no one -communicated anything properly. I ended up in a hotel room without a kitchen, which was not what I booked, and I was completely baffled by the whole situation. I contacted Booking, and they reached out to the host. The host finally explained what happened and apologized, but their apology meant nothing given the lack of manners and notification. They promised to refund me, but a month later, I haven't seen a cent and they are not responding to my messages. This whole experience was incredibly frustrating and unacceptable.

Lack of warm water