Borovets Gardens Luxury apartment E11

Property was spotlessly clean and very modern, had everything you needed

No restaurant or bar open

The apartment is cozy and clean. Beds are comfy. Moving in was easy, parking is a bit crowded but you can also park in the back of the building. You will need someone from the inside to open the entry door, however.

We forgot to ask for a baby bed. Hence when we got there, we called th host but they didnt help so we had to figure out this one on our own. The heating was turned on but the apartment was still cold. They gave us extra heater the next day.

Everything was great. Good location. We had amazing time in Borovets.

The only thing was the pillows in the bedroom were a bit too flat. Maybe will be better if there is some extra pillows.

The room was very nice.

The bed was not comfortable. We had clogging problem with the shower but they repaired it quickly.

is this a 5 star location? for me one no, it has too many shortcomings to be 5 stars, for this money I stayed at the hotel. but let's start with the pluses: you have parking for the car relatively close to the party/centre Quiet hot water and heat (even excessively hot)

lack of cleaning - in 5 days no one came to clean lack of towels - for 2 adults and 2 children I received 2 large and 2 small towels?! I requested 2 more towels and he came and actually changed the used ones Are you missing any product to make your life easier in an aparthotel: cleaning bags?! (I requested and he changed the garbage bag with some bought by me), liquid soap in the bathroom, shampoo & shower gel, paper napkins or kitchen towels....they are basic products that are mandatory in an aparthotel. coffee - it is a dolcegusto machine and I received 2 coffees x 2 adults, upon request I was told that I can buy from the market. tea - there is in the room but without sugar or honey it is unlikely that children will drink it there is no towel when leaving the shower or bath.

very nicely decorated and comfy, loved the fruits and wine gift

didn’t like the smell of cooked foods in the lobby and especially the fact that although advertised, neither the gym nor the pool were not available

When I made the reservation "Swimming pool" it was written as facility and this was a reason for making reservation. During my staying the swimming pool was closed.

Very clean and comfortable flat, made our stay very pleasant.