Hearth of Belgrade apartment

La situación del apartamento no puede ser mejor. Muy céntrico y bien comunicado a pie y en transporte público. Limpio y reformado aunque el piso en sí es antiguo. El anfitrión ha sido muy amable y nos ha ayudado en todo lo que hemos necesitado.

Hemos echado de menos tener un segundo baño porque éramos 6 adultos, pero es cuestión de organizarse. Hay una habitación que no tiene persianas y amanece muy pronto.

The only positives were the location and a recently remodeled bathroom, but those do not begin to offset the serious safety issues and misrepresentation.

This was one of the most unacceptable bookings I’ve ever encountered, and we did not feel safe enough to remain. READ TO THE END. The property was COMPLETELY unsafe and extremely misrepresented. It looked nothing like the listing photos. The unit was DIRTY, with yellow, stained towels and general filth throughout. There were dead birds and dirt on windowsills, ripped curtains, piles of cleaning equipment in the kitchen corner, exposed wires, and a strong, persistent smell of smoke—despite being assured in advance that this was a non-smoking building. The odor was so severe it made one of the seniors in our group ill. The elevator and building in general were filthy, and the front street-side safety door didn’t lock. MOST CONCERNING, the apartment door locks were totally broken. One had tape on it to hold it in place. We locked the ONE lock he said WAS working, but we could easily push the door open. When we asked host to address it, he said not to worry because “no one would try to push the door open.” This is obviously not an acceptable response—especially for 4 women (two seniors) traveling with a 7year-old child. We did not feel secure staying there under any circumstances. MAJOR RED FLAG! The host insisted on full payment in cash, claiming they could not accept credit cards because they were “outside the EU.” This explanation is not credible and was not disclosed in the listing. When we refused to stay due to safety/sanitation concerns, the host refused to return our cash. We lost over $250. I strongly urge Booking.com to review this listing for accuracy, safety, and policy compliance. The fact that the host demanded cash and refused a refund even though we did not stay there should be concerning, but the safety issues and misrepresentation were completely unacceptable. Also, until I protested with Booking.com, the host marked us as a “no-show,” likely to block a bad review.

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