The Suite Mondain Apartment

Problem with TV / Brak dostępu do kanałów TV

I’m very glad the host provided specific instructions regarding the location of the keys. We were a little confused as to where the apartment was in reference to the keys but we figured it out.

The bed in our room was right beneath the window. I wish the bed was located away from the window. The internet was sometimes slow.

Nothing.

Bad isolation,bed not comfortable,must repair on own for warm water,sounds of the entrance door.

It was extremely roomy and the facilities were great they included washing machine and dish washer. Bathroom and kitchen were excellent as was the location.

The mattresses were awful and very thin which were really unsuitable for good sleep. The pillows were tiny, virtually non existent, the lamps were broken. The settee in the lounge was all ripped. There was only one curtain in the lounge which was detrimental to privacy! Difficulty in accessing the property due to instructions but made it in the end.

Perfect location, host was helpful and facilities were good.

Could have been more secure I.e. locks.

Only location.

If you have a lot of stuff, it is quite difficult to reach the elevator, the house is never as new and stylish as it looks in the photos, the furniture is torn and worn out, there are missing curtains in the house. Now I will tell you about our very annoying experience. We arrived at the apartment around 23:00 at night. We had 2 small children, 4 suitcases and 1 stroller. We had been on the road for hours, we were hungry and tired. We had difficulty reaching the house with all these things. When we entered the house, we saw that there were no curtains in the living area. There were curtains in the Booking photos! Since we are a Muslim family and my wife wears a headscarf, we sent messages that it was not possible for us to stay in a house without curtains. We did not use the house at all and waited for help from the staff, but they did not respond to our messages. Then we sent messages via WhatsApp and called a few times, but they did not respond. During this process, my children waited sleeplessly, hungry and tired. After a while, the staff responded to our WhatsApp message. Staff said to throw a blanket at the open window. However, the window was quite high and the blanket was not enough. We told the staff that we did not use the apartment at all and wanted to cancel the reservation. Staff said she would not refund our money. Despite this, we left without using the house at all. We had to sleep in our car for a few hours. We found another hotel around 02:00 at night and moved there. The fee was not refunded. We reported the situation to booking in customer service both by email and on the app, but they haven't done anything yet. Our trip, which we came with excitement, turned into a completely bad experience for us.

Upon arrival at the accommodation, we were shocked by the overall condition of the apartment. The specific issues included: 1. **Mess and Dirtiness**: There were large clumps of long hair stuck to the floor, the curtains on the windows were torn, and there was dust and crumbs everywhere. 2. **Unbearable Temperature**: The worst issue was the non-functional air conditioning. The apartment was 34 degrees Celsius and unbearable. We immediately complained upon arrival, around 4:00 PM, but no one came to fix the air conditioning until the next day at 3:00 PM. The response from the host, stating we had to wait because of thermodynamics, was inadequate. Subsequently, when the technician arrived, he informed us that the air conditioning had never been cleaned. 3. **Unkempt Beds and Towels**: The bed linens and towels were full of hair, the beds were made up incorrectly, and they had an unpleasant smell. 4. **Broken Sofa**: The sofa on which we were supposed to sleep was broken and unusable. 5. **Insufficient Bed Linens**: The bed linens were prepared for only 4 people, even though there were 6 of us and I had notified this in advance.

The host is super kind. He answers promptly and provides all the information useful for travelers to spend a pleasant time (parking solutions, early check-in etc).