PREMIER - Dalziel Apartment

Very clean on arrival. Very comfortable sofas and beds. Great shower. Excellent location for supermarkets and <30 minutes walk to a couple of Hamilton’s best restaurants. <10 minutes walk to train station, which takes you into Glasgow quickly.

Minor thing. Garden could perhaps do with some flowers to add colour.

Cleanliness...availability of kitchen appliances and crockery ....comfortable beds and seating....good spec of contents ...size was superb...6 people in apartment with ease. There was no slip mat or grab handles in the bathroom, though I did not specify disability. Location was excellent for our needs. We had a relaxing few days .. Thank you

Just slip mat and grab handles.though as said, I did not specify disability. I took pics of marks on kitchen floor though was sure all was in hand .. .which it was

Well maintained, comfortable and 5mins from the ice rink.

N/a

It was clean and comfortable I have no problems staying there at all

It was the right location for me and other workers

The property is exactly as advertised, everything is clean and well furnished. All appliances worked fine in the exception of the shower head, the threads are slightly stripped on the attachment and it’s very difficult to keep the shower head upright and in a nice position. We loved the location it’s in a safe location and a quick walk to several grocery stores/shops as well as the train station. I found the property management helpful with any questions we had pre stay and felt they were quick to answer and provide a response. You do receive several emails pre and post check in/out, however I did not find it to be an unreasonable amount. Overall we really enjoyed our stay.

Pillows are very soft / flat (possibly need replacing with something firmer) The shower head arm needs replaced, it does not stay up, so you constantly have to keep fixing it or hold it. It would also be nice to receive one towel each for every weeks stay, we stayed for 12 days and needed more towels. We only received 4 towels and 4 hand towels for 3 adults and 1 child. We did wash and dry them outside, however it was difficult to time the washing as the weather was not always in our favor to dry them outside. An extra full sized towel each would have allowed us to dry them inside if needed and still have a clean towel to use, while the others were drying. More than 1 bathmat would have also been nice.

Convenience of location and having own space while visiting relatives locally. Kitchen had everything needed. Parking right outside.

After booking communication was poor. I decided to add an extra night for only 2 person, I was quoted a good price then when I went back to confirm I was told that was wrong price and it would be five times higher than originally quoted. Had to make several phone calls on arrival day as I had no check in information, it was discovered it was because they hadn’t taken the security deposit as arranged. They were also asking for ID before issuing key code, that information had been provided and accepted in January when the booking was made. I also reported shower rail wasn’t long enough, no reply. I realised later in reviews this has been reported to them many times over the last 2 years and it seems nothing has been done to correct this. Electric socket overload in main bedroom adapter into adapter isn’t safe. Damages deposit of £250 was not returned within 7 days. First email I sent direct but there was no reply, I then sent email through booking.com and I got a reply to say , We will update you back in next 24 hours with the status of your security deposit. 48 hours later I phoned to be told it would be done right away and it was actually almost another week before it was refunded, 17 days after departure.

The property was excellent

The amount of messages and emails from the letting agents was excessive to say the least