Rustic flat with perfect location

Our accommodation was cancelled on a day of arrival due to electrical issues.

We were directed to an alternative address as a replacement accommodation. However, upon arrival, we discovered that the address was a lamp shop, and the staff there confirmed that it was not accommodation and were unaware of any nearby property related to our booking. We attempted to contact both the host and Booking.com for assistance. Unfortunately, the host did not answer our calls, and Booking.com offered an AI support service which was unable to help because it indicated that our booking number was invalid. In addition, the cancellation email we had received could not be replied to, as our responses were repeatedly returned as “undeliverable.” This situation was extremely stressful, particularly as we were in a foreign country and genuinely concerned that we would be left without accommodation. Approximately 40 minutes later, we received an email asking whether we agreed to alternative accommodation. Given the circumstances and our urgent need for somewhere to stay, we confirmed that we did. Only then were we provided with a different address. What remains unclear is why we were initially sent to an address that was not accommodation at all. The entire experience was confusing, frustrating, and highly unprofessional. We would appreciate a clear explanation of how this occurred and what measures will be taken to prevent similar situations from happening to other guests.

Alig találtam meg a hátsó lépcsőnél a kulcsboxot, elhelyezhetnék jobb helyre is.

La struttura è in una posizione strategica poiché vicina alla fermata del treno, tram e bus

La casa pecca nei dettagli e la cosa fa dispiacere

For sure it is in a good position, not far away from historical city center and near by underground station.

Not to be advised about around 100 steps to reach the room (no lift available). The yellow box where to find the key now is BLACK and not so close to the door. For sure some troubles about the shower and the sliding door of bathroom, but affordable if you are alone, if you are a couple of person ... I don't know. I suggest to avoid all those usless stuffs found around the room that make it really messy

Good location and value for price.

Unkempt and poorly cleaned