Elm Lodge

The host Mike was welcoming and accommodating. He let us collect the keys early which was helpful and was letting us check out a little later if we needed to. The accommodation is spacious and the beds were clean and comfy.

Mike was a lovely chap and I'm aware that getting the keys early may have reduced turn over time, but the accommodation is in need of a good dust and deep clean - windowsills, tops of bedside tables and lamps, around sinks and taps, the blinds (some of which have mould on them). The rugs are a bit past their best and would maybe make cleaning easier if they were removed. The whole place could do with a lick of paint, especially in the bathrooms where there is visible mould underneath the current paint. The far left blind in the living room is broken, and there is no blind on the bay behind the dining table. I'm aware that this may have been replaced recently and that is why, so if staying in the living room it would be useful to bring a black out eyemask until blinds/curtains have been put up.

Lovely, spacious and clean

N/a

Spacious

Nothing

The location of the property was perfect for the reason we were in Plymouth.

First appearance dated, dirty and smelt of damp and in certain areas urine. Complete shock as photos and reviews prior to booking were outstanding. Furniture is exactly what is shown however they are no longer new and clean like the photos all is dusty, dirty and in need of replacement. Upon arrival we were advised to not touch the living area blinds as they are fragile and likely to break. Safety aspects such as first aid kit not available at all, fire alarms there is only one in the hallway and doesn’t appear to work properly, no co2 detectors near the gas hob or boiler, two fire extinguishers present however label states it was out of date in 2023 and was last checked in 2018. No room had many positives if any at all. The worst rooms were the bathrooms. First bathroom which was attached to the first bedroom as onsuite had a bath and shower head connected to the taps of which was loose and rocked when used. The bin was disgustingly filthy and even had a hole in the bottom. The flooring was split into two materials and wasn’t connected at the joining there was a lip which you could trip on. The laminate rocked and the lino had holes underneath of which your foot pushed into when walking. The wet room was the worst experience, my daughter took a shower the morning after we arrived and the floor collapsed forcing her to fall into a void. There was no shower tray present and no supporting joists present just a complete void under the shower floor. She has been left in pain with her back. Her left leg also has pain along with cuts and bruises. The owner offered a partial refund only. Booking.com despite numerous calls and emails did nothing and to date have still done nothing. We asked if we could have alternative accommodation as this was not fit for purpose but was not provided with this from either source.