Crocodile Sands River Lodge

Services Cleanliness Aesthetically pleasing

Showers too open/visible

It was my second time visiting the place, and overall I didn’t enjoy my stay this time around. I would like to share a few concerns and suggestions for improvement: 1. I was not entirely happy with the chalet we were allocated, we booked for deluxe room but it felt like we were allocated in a standard room..it was located right by the gate. 2. I think it would be great to add curtains in the kitchen area, or perhaps install one-way privacy film on the windows and door. Since the chalet is close to the gate, people passing by can easily see inside while you are in the kitchen or sitting on the couch, which felt uncomfortable. In addition the curtains that were there were appeared to be so DIRTY. You could see brown stains 3. One of the doors could not be locked, which made it difficult to feel fully secure and comfortable at night. 4. We also ran out of tissue during our stay, and it seemed though we had been given one but it was left over from the previous guests. Lastly, I would suggest investing in white towels, as they generally give a cleaner and more hotel-like feel. I hope this feedback will be taken constructively, as I believe these improvements could make the guest experience even better.

The room was great as well as the view

Cleanliness and staff

Nothing

Everything

Nothing