Luke Stays - Brighton Road

Good location

Not enough cutlery and crockery for a 8 sleeper house. It had a damp smell.

Near to where we were working

Place itself was beautiful hence the smiley faces, but on arrival , (this was booked for guests at my wedding) at 1am ish travelling from London. The key box wouldn't open, there was no one to contact so my guests had to stay at my house all 6 of them the night before my wedding, me and my fiance had to try and sleep on my sofa. No sleep was had. We were all exhausted on the wedding day. Rang them back up first thing in the morning and got to speak to someone, we explained it, they then proceeded to give us the old number to try. Which it actually did work. Disappointing that they sent out wrong information. It was resolved but the next day. My guests did get the Saturday and Saturday night in the apartment. And we were refunded for the Friday night. Hopefully after our experience the company have double checked all key boxes and the information they give to customers match. This hasn't put us off using them again, but we will verify all details on any other booking.

It actually has two bathrooms which was a nice surprise. It was a good size and for what we needed it for it was perfect

Good location and good size of rooms. Access to public transport

The towers and bedding I would like to have the spares in case.

Like the price and location

Nothing

There was nothing at all we can say we liked about this property, we aren’t able to stay and booked another at short notice it was dirty, unhoovered, without bedding and towels, what was there was disgusting and you wouldn’t want to lye on. Not enough cups, glasses, plates or cutlery for 8 people to eat together as booked for. we had a bed missing and should have been a sofa bed as well and there wasn’t . bad service don’t ever book with Luke stays, still fighting for a refund. Ruined what should have been a restful trip away meeting up with family it turned into a nightmare. Never had an issue like this before totally gutted it spoilt our time away.

Everything, stopped in it an hour and a half on the phone trying to get a refund and a replacement property

From the pictures and description on the website this looked ideal for our family break. That was not to be the case - the best thing we did was vacate after our first night and move elsewhere.

This is not as advertised, on opening the front door we were faced with a steep flight of stairs with no handrails - not suitable for pensioners! Expected 2 bathrooms only 1 and a separate WC which was up a further flight of stairs wasn't even working and door doesn't close. Both double beds were broken, the twin room only had 1 single bed and the mattress for the other was in the cupboard space. The back door opens out with a flight of steps again there is no handrails or fence and at the top it's about a 3ft drop. The hosts/agents initially answered my phone call to advise of the issues, promptly did nothing about it and have since ignored calls and emails. Also failed to return my deposit or any refund.