Birmingham NECAirport Interchange shortstay homebase

Very good location, close to NEC.

Did not have extra linen for sofa bed.

I liked the facilities and practical experience. The view was amazing and the location near airport and stores.

The beds weren't much comfortable

There was more space in the alternative accommodation

We weren't able to stay at the property we booked. The owners told us this was unavailable a few days before the start of our stay and moved us to another property in a different location in Birmingham. They claimed this would be an upgrade but it wasn't really. There were a number of problems with the facilities at the alternative location. Communication was poor - the letting firm didn't respond to messages.

Very clean, modern, secure and communication was fantastic.

There wasn't anything we disliked

quiet,good location,clean

Great location to explore the city. Was beside a large Morrisons, M&S & B&M so self catering was easy. There was good enough space in the rooms.

The advert stated that the property is wheelchair accessible, I have a disability and it isn't. The lift goes to the floor below and then you have two flights of stairs to walk. The property was sold to us as a double bed and a sofa bed - THERE WAS NO SOFA BED. My husband ended up lying on the sofa. The cleanliness of the property wasn't good, hair, dirt & fluff everywhere, we had to clean it before staying in it - Thankfully the Morrisons beside us had plenty of supplies! The smell in the bathroom was awful, again we purchased airfreshner and spray to help with this. There was old food stuck to the table in the kitchen that hadn't been cleaned. The bathroom wasn't cleaned properly, the toilet roll holder was broken and hadn't been cleaned in a while, the tooth brush holder was full of grime, there was 4 bottles of shampoo/conditioner & 2 hand wash that was half used and there was a used razor! There was washing left in the machine. In 2 areas of the property there had been pictures hung, but had fallen down and the owner had shoved them behind the sofa, and left the stickers on the wall. The lift didn't always work. There had been groceries left in the freezer that had been left by previous tenants. The curtains didn't go all the way across, so the light outside was very bright when trying to sleep. The water under the sink was leaking and hadn't been cleaned in a while. Communication with the property was atrocious! Before we landed at the property they contacted us everyday, when we got there we couldn't get hold of them. I needed to move to another property because of the stairs, they would not refund me so I could look elsewhere. The TV wasn't working, they didn't come to fix it. We had a problem with parking, no one contacted us to say they had sorted it.