Grosvenor House APT 1

Clean, modern, comfortable and great location.

n/a

The flat was nicely furnished and well equipped, and in a great location

The shower water temperature seems far too hot. The minimum temperature was uncomfortably hot, and the maximum actually dangerously hot. Soap was not provided in the bathroom. The oven has not been cleaned and was quite dirty.

Not much as stayed in a place we didn't book.

Booked and paid to stay in a place and was given a different place on arrival.

The views, location and great value for money.

There wasn’t anything we didn’t like.

Location was convenient with a nice view from living room window, this would have been better if windows were cleaned.

Apartment and building quite run down cosmetically. Both smelt musky and damp, throughout the apartment there were no guidance on how to use kitchen appliances, surrounding area and sightseeing places of interest. Cosmetics of apartment were very outdated and worn (paint rubbed off, large cracks in the walls and ceilings) furniture very uncomfortable chairs in living room and bed in bedroom. The bed was just to singles pushed together that kept separating throughout the night and mattresses were flat as a pancake. Apartment could do with new TV as the current one was very unresponsive and would just turn off by itself. Utensils in kitchen were odd no complete sets. Also on booking.com listing it shows different/ better shampoo/ soap what was supplied was cheap and horrible.

Apartment was clean and relatively comfortable. View over the sea front was brilliant.

Hotel owner/manager was very aggressive. There was a payment dispute between him and booking.com. I had paid my full amount but I was still dragged into the issue. He tried to have me pay for another night which I refused as I'd paid my part. He told me to get in touch with booking.com to resolve the payment issue otherwise I couldn't stay my second night. I asked why I'm getting in touch with booking.com to resolve an issue that isn't to do with me. At this point he got very aggressive and was yelling at me telling me he's not a charity. I had to remove myself from the situation as I had a panic attack. I proceeded to try contact booking.com as he asked. I finally get to speak to someone who advises they'd call him. This was already being done to no avail. Meanwhile I'm sat in the lobby waiting for a resolution and to see if I have somewhere to stay for the night. I've just climbed a mountain so I'm very tired, very muddy and need a shower and a sleep. After he'd finished yelling down the phone at booking.com he came out of the office and told me its being sorted and walked away. Not knowing what to do, I wait in the lobby for the resolution or an update. None came so I head back to the room for a shower and then to meet a friend for dinner. I spend hours in this lobby trying to resolve this issue. Time I could have spent enjoying the accommodation I'd booked. All night I'm worried I'm going to receive a call from the hotel telling me I can't stay. Eventually I didn't hear from them and only found out when checking out that a resolution had been sought. A far from relaxing weekend I must say.