Belmont - Y Prom

The hosts were very responsive. I had booked for my mother in law who was first put in an apartment on the 4th floor without a lift as the initial apartment was not available. Then the fire alarm sounded. She struggled to come down the stairs. the hosts contacted me straight away by phone to ask if they could move her to a ground floor apartment. This was very good service. The property was well appointed and conveniently located.

Unfortunately, there was no walk-in shower, the reason we booked the first apartment.

We were moved to a different apartment at Grovenor House with better views, just down the road from where we originally booked. Not a problem for us, but if you'd booked this specifically for it being ground floor due to mobility you'd have been disappointed. Stunning views, well equipped, central location. We would 100% return!

Bedroom curtains are very thin and the bedroom was full of sunshine at 5am in the morning!

The position was good but it was not the property I had booked!

The ratings are for another property which we were moved to on check in, with no forewarning. Apartment 1 in Grosvenor building was not dog friendly, we found the dishwasher full of dirty dishes and the bed frame was broken which made for a very uncomfortable first night. As there was no response to our email, we had to find the owner/manager to request a replacement bed. Overall disappointing.

Nice location Nice decor Great equipment

Plates were too big to go in the dishwasher! Minor point though great place and finish Better lining of curtains would be great

The entire stay could/should have been better. On the day of the booking and on our way there we received a phone call to say they had double booked . They seem to double book all the time if previous reviews are anything to go by. When we arrived the receptionist looked embarrassed when she told us the problem, the manager/owner soon came to the reception, no apology for the double booking (3 nights) but advised us he could put us up in another hotel of his for the 1st night, we had little choice given how far from home we were. The owner has been in the press plenty of times by the looks of it, he was rude, arrogant and frankly the rooms were awful. The receptionist was very polite but the owner kept on talking over her. I would not stay here again and I would advise anyone looking to book here to do their homework first and read the reviews. In short, never again.

Top floor flat overlooking the sea, lovely kitchen very spacious

Could do with two small chairs on front of the window so doth of us could enjoy the view And the property could do with a little tlc, as it wasn’t spotlessly clean which it should be for the amount of money it costs for one night also cracks in wall where plaster has fell off and paint chipped on doors and frames

The location

The price

Good location with great sea views. Also on street free parking Monday to Saturday for 4 hours 0800 to 1800.

Only basic crockery and cooking pots / utensils. Mattresses should always have a padded cotton mattress protector.