Cherry Tree, Centrally Located Warrington Town Centre

It doesn't exist. Stopped trading in December 3025. Don't book

The fact it doesn't exist.

Great location. Like a home from home

The quiet surroundings of the house are probably its only advantage.

When checking in, I was only informed of the room relocation, which added 15 minutes to my journey compared to the room I booked. The customer service arrangements were chaotic and unresponsive to inquiries. What is most unacceptable is that more than a week after check-out, the deposit has not yet been refunded. I still haven't received the deposit, and I've inquired on WhatsApp without receiving a response.

Excellent stay, very good communication/check in and out! The apartment was very clean and a lovely location close to everything, so I would definitely stay again

Nothing

Localisation and facilities. All great

Key lock pass not valid, but sorted out later on

Can’t fault it

Nothing

Great location and parking

The apartment had most of the essentials needed for a short stay and was in a good location for accessing main roads in and out of Warrington. The sofa is comfy and we always had hot water. The host Nili was always keen to help, including offering to replace the router when the TV wouldn't connect.

Check Crystal Stays' website before booking this property, as their terms and conditions are not all listed in the Policies on this booking . com. We were sent messages about needing to give an arrival time so we could meet the host to collect the keys, and then later found out this would not be the case as there is a lockbox. The same happened for checkout, with messages saying someone would be round to collect the keys. It took a few requests to receive the code for the lockbox, which was wrong when we first received it. Once in the apartment, we found dirty items left from the previous guests' stay and there was a safety pin in one of the bath towels. Not much in the way of soundproofing, there was noise from neighbours in the hall and stairs at night and from the road outside. This is not a travel sustainable property, as the recycling facilities are outside, not in the apartment, and the bathroom had mini plastic toiletries.