Luxury apartment. 10 minutes taxi ride to center

This is not the apartment we stayed in, we were offered another one. We expected the owner to meet us, to check with us if everything is okay and if we are missing something, however, there was only a cleaning lady in the apartment. There was no Internet in the apartment, when we asked the owner via message about it, she claimed that the guests who left the apartment that day had Internet and that everything was fine. We asked the owner to come to the apartment and solve the problem, but she told us that she was out of town for some kind of celebration. We were supposed to stay 2 nights and tour the city on the third day, but everyone in the family agreed that after the first night we would leave the apartment in the morning, which we informed the owner about. Because we stayed in an apartment other than the one in the pictures, the owner said that she would return part of the money. Since we cut short our stay unplanned and were in a hurry to leave the apartment in the morning in order to spend the whole day in the water park, we couldn't sit in the apartment and wait for her to come and bring us money. She promised to pay it into the bank account. She said that she paid the money, but when we checked with our bank, the money was not there. After more than 45 days, the money still hasn't reached us, she offered certain payment options that no one here uses, we asked her to make the easiest payment via WU, but she said she was on a trip again, etc. Overall, we are very disappointed.