Levante

The apartment is generally comfortable with a balcony, it would be much better if it was regularly maintained and properly supported. There was a capsule coffee maker in the kitchen. We were allowed to vacate the apartment later, due to late check-in. It is also possible to leave bags for storage in the company office. They provide a discount for the next stay.

The apartments in managed by Ostia Holiday company. The problems started with our failure to check in on time. The apartments were ready for occupancy at 5pm only and we, tired after the journey, had to wait for 2 hours. The toilet flush was broken, the shower head in the shower stall was broken, the Wi-Fi did not work, on the gas stove, the ignition worked only on one burner out of five. The apartment was cluttered with many useless cabinets, and the kitchen was missing important utensils, such as a cutting board, a kitchen knife, kitchen scissors. There was no hair dryer as advertised. We addressed the problems by phone, via WhatsApp, and personally contacted the office personal. Everyone promised to solve the problems, but nothing was done. A working Wi-Fi modem was provided only on the third day of our stay, after numerous requests.

Nice apartment, clean and really comfortable bed

Not a good area to live in, noice. Kitchen equipment missing

It was a horrible experience. They decided to changed the apartament without asking before. We took a apartament close to the school which I had to work during a week. They gave another apartament but not inform about the changed. When I asked for the changed they didn´t respond. I tried to get the invoice for 30 days without getting it.

It was a horrible experience. They decided to changed the apartament without asking before. We took a apartament close to the school which I had to work during a week. They gave another apartament but not inform about the changed. When I asked for the changed they didn´t respond. I tried to get the invoice for 30 days without getting it.

silence around the facility

the shower was damaged, the rest was fine

There was literally nothing to like about this rental. It was a literal nightmare.

We had to pickup the keys from a lockbox but the hosts did not inform us that the actual rental was a 15min walk away so we had to trudge with our suitcases through the rain in the middle of the night. Had we known we would’ve had our taxi wait for us whilst we collected the keys. Once we arrived the room had not been cleaned after the previous guest - there was food in the bed, soiled sheets and towels and the entire apartment stunk like death. To make it all worse we were just staying here as a stopover on our way back to Australia from Sardinia, we just had one night in Rome to prepare for the long 30+ hours of travel ahead and it was the most horrendous experience I’ve ever had.

It was clean, AC in living room worked well (no AC in bedrooms)

Location felt unsafe; really run down - like a dodgy council estate. The room wasn’t what we booked but the staff said nothing at check in (they left an apology note in the apartment). Was difficult to find the apartment as no directions or correct names on the doors. Was also dark at time and felt very unsafe. we tried to call the staff twice at 9.50pm for direction but they didn’t answer the call (we seen them 5 minutes prior and office due to close 10pm - they seemed happy to ignore us and didn’t follow up). Luckily a neighbour helped us who loved nearby - thankfully my partner is Italian and could communicate otherwise we would have been stranded - zero support from staff.

Just about nothing but the price.

We have only complaints. We arrived 30 minutes before checking time at the key office. We received our key and would receive a call as soon as it was ready. We NEVER received any more communication from that point. At checking time we decided to enter the property. It had, at 3pm - check-in time - not been cleaned from previous guests. The apartment had obviously been smoked in. There was ZERO wifi. Not a modem in sight. The tv had no apps, only Italian tv. At 6pm a crew of three cleaners came in and took out the garbage, changed the sheets and gave us new towels. They were there a total of 10 minutes. I tried showering but gave up after fluctuating between freezing cold and seriously scalding for a few minutes. Also note: we searched for a place with a shuttle. There is no such thing. There is an airport taxi they will charge you to organise for you. This may have an attractive price tag, but don’t be fooled. 24 hours after checking out we have still not received any communication saying we can check in.