Regal House by True Stays - 3 Bedroom House in Stoke-on-Trent

Lovely set up Very nice homey feeling Very accessible, even with my disability

House is generally good. Easy parking. The main bathroom was good in size. Had enough toilet tissues provided for our stay. Downstairs space was good. Clean bed linen and towels.

Check-in instructions weren't available until 15 mins to the check-in time. I didn't have the phone signal, and it was difficult to get the check-in instructions. Check-in instructions were available to buy , but I felt that wasn't fair after paying all that money for accommodation and having to pay extra for early check-in instructions didn't feel right or welcoming Oven Tray wasn't cleaned for days/weeks. Tv area bulb wasn't working. Some facilities were not there : No hair dryer , no oven tray foil, we couldn't find oven gloves, kitchen pans need changing. Scratched and dirty. Just double beds and felt that bed too small. Couldn't adjust heating upstairs as there was a note written on the wall that not to touch the heating panel. This wasn't an issue for us, but this could be an issue in the winter. The Ensuite shower is small.

Spacious apartment, nice quiet location, and safe area. We had a car, it was a couple of minutes driving to grocery shops. Parking space in front of the house. Good furniture.

The sofa in the living room is not very comfy. A coffee table was also missing. This creates a high chance of spilling coffee on the sofa (as visibly was done by previous guests). We mainly used the bed and mattress in one of the rooms. It needs a mattress protector. The internet connection got disconnected quite often and we had to disconnect/reconnect multiple times during the day.

spacious, fresh. modern

neighbour next door was very noisy and didn’t answer the door. contact didn’t reply to me regards this issue as I didn’t want to ruin a relationship he had with them without consulting him first and giving him opportunity to resolve direct

spacious and well maintained

no spare bin bags if I have to say something

Quiet location, near Hanley Park and close to supermarkets for getting supplies.

Nothing