Kingsway Apartment

Location very central being around the corner from Market Square so close to all the Auckland project attractions. The car parking is very secure on a gated courtyard

Difficulty in locating the lock box for the keys. There are 3 lock boxes only one on show but none numbered. Ours was hidden away at the rear of the smokers retreat which we only found with the help of a local business owner and even then by chance. Also ireponsible dog owners not clearing up after their animal. The courtyard is not suitable for excersise and there is a wooded area across the road with open access. The bedclothes and towels clean but apartment only superficialy cleaned e.g.jam all over remote controls

Shower

TVs in bedrooms would be nice

Space, warmth, modern and traditional overlooking beautiful market place.

Keysafe badly directed. More bowls and plates rather than granny’s old crockery.

It was self catering location was good in the centre of town and close pubs@ shops. Close to the castle @ museum and surrounding was nice for walks.

The stay in the apartment was not what was expected very dirty from the entrance up to the apartment. Did not change once inside carpets were dirty and bedroom carpet had a lot of burn marks. Mattress was good quality but were badly stained with urine @ blood on all the three mattress. Wardrobe was broken as was the blinds windows all need attention as difficult to open. Suite was in need of a clean as it was rather grubby also the electrics where not up to date with Pat test also no fire extinguishers in the property. Had not been cleaned before we arrived so when was the property last inspected by Booking.com.

Beautiful location and apartment

When we returned the key to the safe box knowing we would never come back

The fact that we had driven from the south coast 350 miles with a 2 year old and 8 year old. We had left at 5.00am. When we arrived at apartment at 3.00 check in time it still hadn’t been cleaned. The kids were shattered and we were not happy. We were not sent any messages to say it wasn’t ready. We called Toast Lettings of Durham who managed the property to be told the cleaners were running late. They couldn’t tell us when it would be ready. I said I wanted some sort of recompense but was only offered an apology and to be told “it wasn’t really that bad”. At 5.15 we finally got into the apartment. It was the weekend so maybe that was why it was so noisy. As the bedroom windows look onto the road and market place with the road noise and the racket from the pubs, we got little sleep. Not a good experience all round!!!

location and size

nothing

Lack of documentation - eg. password to wifi, how to switch on the heating, where to put rubbish etc. Apartment temperature on arrival cold - 9C. Nespresso Coffee machine but no coffee for it. 2 small packets of biscuits for 4 guests. Rooms with beds that left very little space around them. Carpet missing in master bedroom.