Luxury apartment Garda Lake

La location ottima, palazzo pulito e accogliente

Bisogna migliorare

Appartamento molto carino, pulito, ottima posizione a due passi a piedi dal lago.

The location is great.

This is not a luxurious apartment. There was no coffee, the chairs were uncomfortable, the heating lyra in the bathroom didn’t start working until our last day. Upon arrival, I immediately wrote to the hostess in booking that we would arrive around 17h. It was raining the whole day. I also wrote to her once we were in the town at the train station, so that she know that shortly we would be at the place. In the end we had to wait 30 minutes in the rain for her mother, who didn’t even say sorry for being late. She entered the apartment and started walking around and showing me the switches with her shoes on, so even if it was cleaned before, it was no more clean. Thankfully, there was a vacuum cleaner and the first thing I had to do when we arrived after a day of travelling, was to clean. The woman said “ok so everything is fine” and threw the keys on the table. I told her it was not fine and THEN she said “oh okay sorry then, what should I do”. Then she offered to refund us for the tourist tax (16€), which was okay but didn’t change the past. While waiting in front of the apartment I called the number of the hostess more than 5 times and she didn’t pick up, nor did she answer my messages. At least to warn us her mother would be late.