Residence Merk

Sauna, such a cute cabin, very friendly staff

Everything was clean and very new. Perfect location.

The room was spacious and warm

We arrived at 12 of April (out of season), around 5 pm and the village was empty including residence merk. We were the only clients and no-one was at the reception for the check in. After 20 minutes of knocking doors etc a lady who didn't speak English came to us. Although while booking the place it was written that we will have the whole apartment (room with kitchen), the one that they gave us didn't have even mini fridge. We were trying to explain to her that we need the kitchen and the fridge because every restaurant was closed but she couldn't understand so she called the owner. He came ready for fight and before we were even able to explain to him what we want and try to figure out some solution he started to insult us. Words like: "I know what kind of clients you are" "here is Val Gardena, not the Greek Islands that you are begging the tourists to rent your room" and many more unspeakable rude words assisted with sarcastic laughs. We asked him to cancel the booking but he said that even if we cancel he wouldn't give our money back. He started yelling at the lady because before she told us that we can cancel with full refund. So to finish the story we asked him how much more he wants for the room with kitchen and he said 30€ per night for which we never got an invoice or something. Of course when I asked for the Sauna (which was included in the price) they started to laugh and talking between themselves in Italian. One night even they locked us out at minus degrees and we were ringing the bells 10 minutes to let us in. By far the worst experience and the worst person that we met in Italy!!

sauna, chicken, donkey, cats, dog

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Residence Merk provided all that was needed for a fabulous ski holiday. Comfortable beds, shuttle or ski bus to the slopes. Sauna in the evening. Friendly proprietors.

Everything was perfect for our needs.

very nice apartment to relax after skiing in high end skiing resort, you can make your own meal in the kitchen, the most fascinating thing was sauna house were you can lay down for max relaxation and recovery, i recomend 100% this apartment :)