Rocas Blancas Apartments

Clean and spacious apartments! The best location in the center of the strip no walking beach is opposite the hotel. friendly staff.

It was in such an ideal location straight across the beach, no killer hills to walk to get to the hotel! Thr apartment had lovely views if the seafront. Being on the strip i thought it would be very nosey and in fact the level of noise was good considering the hotel is surrounded by bars.

The location was great and the beds were very comfortable, the size of the room was good and the view from the balcony was lovely. I would definitely recommend.

There could have been a few more utensils like a pair of scissors but that just me been picky.

Friendly staff Convince of location View

Location was excellent to bars and shops

Very warm room at night ceiling fan didn't work.and no iron in room or to rent had to buy one.

Great location clean and tidy apartments grounds kept nice pool good

It was clean well positioned and all we could ask for

Nothing

The location was excellent. We have stayed her before and I have stayed in may apartments in Puerto Del Carmen. The staff were friendly and facilities were fine.

We had booked two apartments, they were 13 and 14. On the third day the occupants of apartment 13 found two cockroaches in their apartment. They managed to dispose of one but had to ask a staff member to dispose of the other one as they were unable to reach it. The following night one of the occupants awoke to a cockroach in their bed. Again informed staff and they sprayed the bedroom. On two more occasions more cockroaches were found and disposed of by the occupants. On Sunday 3rd May, three more cockroaches were found in the presses in the apartment. Reception were notified and the occupants of the apartments informed staff that they wished to be moved to a different apartment as they could not tolerate the cockroaches, which at this stage seemed like an infestation. The staff member at reception was quite dismissive and they were informed that they could not be moved until the next day, but they insisted that they be moved. At this stage it was agreed that they could move to a different apartment so we packed their belongings and changed apartments. On Monday morning staff at the apartments started to clean the room, which resulted in the whole apartment literally being taken apart including pipe fittings, furniture etc. The works were still ongoing when we finished our stay on Wednesday 6th May. The whole situation really upset everyone and the did spoil what was otherwise a very enjoyable break. We spoke to Javier at reception and were asked to email with our concerns, which I have done on several occasions and have yet to receive a reply. I hoped that this situation could be dealt with swiftly and appropriately, as we made it clear that although this situation was very upsetting, we would still like to return in September or October. As i stated, this is not our first stay her and I have used Booking.com frequently over the last number of years without issue, but I feel very let down on this occasion.