Swan Street Townhouse Hot Tub & Roof Terrace

Great location and a great big house - the size of it exceeded my expectations, over 3 floors and was very clean and well equipped in terms of kitchen utensils etc. They also put the hot tub on for us which was hot when we arrived which I thought was very nice.

Communication wasn’t amazing. I was surprised to be asked for a £500 deposit in quite a rude manner- when the message was sent to me, I honestly thought this was a scam and was really scared. Recommend either ask in a very respectful and kind way, or sort the deposit through booking.com to guarantee safety for guests. If you’re staying in the rooms facing the street just be prepared for street noise/ sirens throughout the night, recommend taking earphones but the other rooms are fine and beds are all clean and comfortable. Wasn’t much toilet paper provided but that wasn’t the end of the world- there is a Sainsburys close by and it’s close to everything.

We had a great time. Used the hot tub the entire time was already ready and toastie on arrival. Spacious lounge and lovely host. We will definitely stay again great value for money!

Nothing wish we booked more nights

Price was reasonable for number of people and kitchen was good.

There is no heating. The property has tiny electric heaters which don’t work and it was absolutely freezing in winter when we stayed. We had to sleep in our clothes and coats. The hot tub was cold on arrival and we couldn’t use it. When I contacted them to let them know they told us it was warm when they left. That’s not helpful when the clients are telling you there is an issue now. We had to pay a £500 damage deposit which would have been returned within a specified date as per their terms and conditions. I had to chase this to get it returned as they made no effort to return it themselves.

Clean bedding Plenty of space Towels supplied Seating area was very spacious

Rooms cold on arrival Hot tub colf, not heating up No couches to sit on in communal area

Really fab location

Great location, lots of rooms and space for the 12 people that travelled. plenty of glasses, plates mugs etc. good showers and facilities on each floor. easy to find and lots of bars and shops nearby.