Bisma Terrace Suite Ubud

the staff are friendly and helpful. Im staying at the upper floor where there're less bug problem. the location is nice and private. the room is clean and comfy.

a bit inconvenient that we need to give the key to the staff for cleaning the room.

Great location, so close to the hustle and bustle but in a peaceful laneway. There is foot access in a narrow path around 50metres to the suites, wide enough to ride a motorscooter down. The rooms are comfortable, clean, spacious and with lovely decor plus have all the comforts required. I stayed in a room upstairs with peaceful views. The staff were so friendly and helpful. Walking distance to all the downtown Ubud sites.

Wifi wasn't strong enough to have a video call without buffering from time to time. TVs aren't smart TV so cant access Netflix account, so youll need to bring your own toggle/stick etc if you wish to sign into any paid viewing apps, local tv network only available fyi.

Near to the ubud art markets.

After 10 pm area is too quite dark exit.

Great location near the centre of Ubud. Quiet and private. Decent pool. Friendly staff.

Cleanliness of bed linen and towels could be improved. Couple more pillows on the bed would be appreciated.

I stayed here from May 23 to May 27. While the room was spacious and the surroundings were cleaned daily with care, including little flower decorations that I found charming, my overall experience was unfortunately disappointing.

Location & arrival: The suite is located down a steep and narrow alley, with lots of turns. This is not clearly stated in the booking, and no one was available to help with my luggage. In the rain, the path becomes dangerously slippery. It’s not ideal, especially for solo travelers. Cleanliness: Upon arrival, I noticed that the pillows were stained and had hair on them, not the welcome you hope for. It made me question the hygiene standard of the whole room. Facilities: The air-conditioning kept shutting off during the night, making the room unbearably hot and causing me to wake up several times. The mini fridge was useful, but it made loud noises at night, which disrupted my sleep. In the bathroom all though it wad beautiful, I actually slipped and fell while showering, the mix of stone and tile, makes it very slippery, and they don’t provide a bath mat or anything for grip. That’s a serious safety issue. scooter incident: I had mentioned in my booking that it was my birthday during my stay, but this was completely ignored, not even a simple “happy birthday.” Worse, on that day I had a motorbike accident with a scooter I rented via their partner. The scooter already had damages and unexpectedly accelerated, which caused a minor collision. When I returned to the hotel with the person involved in the accident, visibly shaken and clearly needing help, I expected some kind of support. Instead, I was told, “It’s your fault, you fix it.” There was no concern for my wellbeing, no help in handling the situation (especially as I don’t speak the local language), and no follow-up at all (but they kept asking about damages on the scooter, that was concerning enough to ask at least 5 times (there weren’t any). It left me feeling incredibly unsupported and alone, on a day that was supposed to be special. Staff & communication: Apart from the man who dismissed me during the accident situation, the rest of the staff were generally friendly in their demeanor.

The staff was amazing. The place was very comfortable clean

I liked everything.

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very bad smell in the bedding and towels

Het lieve personeel en de locatie.

De handdoeken ruiken niet altijd fris.

Отель маленький, но очень хороший и чистый. Ребята на рецепшене отзывчивые и помогали по любым вопросам. Рекомендую👍