Hotel Jolie Apartments

I had a terrible experience with this hotel. Their listing stated check-in was available from 00:00 to 00:00, which is why I specifically chose this place, as I was arriving early in the morning after a 2-day flight. However, when I arrived and called them, they told me check-in was only available after noon. As a result, I was left stranded on the street, exhausted after my long journey. I contacted them to request a refund, but no one has responded or returned my money. This is completely unacceptable and highly unprofessional. I do not recommend this hotel to anyone.

I had a terrible experience with this hotel. Their listing stated check-in was available from 00:00 to 00:00, which is why I specifically chose this place, as I was arriving early in the morning after a 2-day flight. However, when I arrived and called them, they told me check-in was only available after noon. As a result, I was left stranded on the street, exhausted after my long journey. I contacted them to request a refund, but no one has responded or returned my money. This is completely unacceptable and highly unprofessional. I do not recommend this hotel to anyone.

Space room, great location

Could do better on cleanliness and maintenance.

Location

First parking is on the street and you should find a place around. Then the cleanliness should be done more carefully. The mattress from the bedroom is really bad. During the day we need to ask something, but no answear at the phone or someone at the reception.

The apartment is big. I stayed for the night only, so couldn't really enjoy all of it.

It's really challenging to get an invoice from this property. They do not respond on the chat, their phone number is not available. Have to contact Booking support to get somewhere (still not there).

We had a reservation for four adults in an apartment with two bedrooms (twin beds in each room) and a living room. After a ten hour drive, to our surprise upon arrival they assigned us an apartment with a single room (with a queen bed) and a living and informed us that the apartment we reserved was no longer available. After long discussions with the hotel manager, they called us to another hotel where they promised us a similar reservation, but surprise, they showed us an apartment with two bedrooms (a queen bed in each) and a living. Being in rush and constrained by the fact that I was already late for a meeting I had planned, I accepted the solution but it was far from what I would call a desirable experience when traveling.