Beach Club Self Catering Apartments

The view from the unit is magnificent

Check in is only at 16.00 and check out at 09.00. It feels like you pay full price for a quarter of a day. The staff was not very helpful when we requested earlier check-in when there were clearly no people that stayed there before us as the whole block was basically empty. Also the gym does not form part of the facilities anymore, you have to now pay R100 pp per day which is quite steep, that used to be included. Then the hot pools next door closed down, that was the only reason we went there and although the hot pools have nothing to do with this unit it added to the disappointment.

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The breakage fee deposit and how it was handled. I want to express my dissatisfaction following my recent stay at the Beach Club Villas in Mossel Bay. While the accommodation and facilities were pleasant and met expectations during our stay, I am disappointed by the manner in which the return of our breakage deposit was handled. We had to follow up weeks after our departure to enquire about the return of our deposit only to be informed—without prior notice or consultation—that a deduction of R400–R500 had been made. The reason given was that two plates and two cups had been left unwashed. This deduction feels excessive and unjustified especially considering the minimal nature of the oversight. At no point were we told that failure to wash a few dishes would incur such a high cleaning fee. This lack of transparency and absence of clear communication around the policy is concerning and feels misleading. Moreover the amount that was deducted without prior discussion or opportunities for us to respond adds to a sense of poor service and underhandedness. It does not reflect the standard of service one would expect from a reputable hospitality establishment. Unfortunately this experience has left a sour impression and will make me reconsider staying there again.

It was close to the beach

The anxiety of keeping the place clean other wise I loose my deposit Half of the kitchen utensils did not work /was not there I had to to take out my own Rubbish bag A cleaner for a day at almost R500, but basically she not going to do anything - just never in my life heard of something like this

We loved the location, and the view is amazing. The apartment is very spacious. We loved that we could just walk down to the beach, and it's close to Langeberg mall so easy to get necessities. The beach is beautiful and the people are so friendly. Staff is amazing.

The fact that we had to do an itinerary checked ourselves when we checked in. Took us almost an hour, and there were item's missing, which they ticked on the list. The fire alarm is very sensitive as there were two incidents with other people, but we would rather have that than nothing.

No deposit was mentioned when advertised or paid. The day of arrival I was sent a letter stating the deposit was 1500 but upon arrival they wanted 1900 rand! The place was very dirty and dusty, the whole family has a runny nose, itchy eyes and sneezed the whole stay. Not enough towels was supplied and we had to use them the for 3 nights. No cleaning free services was supplied...

location great

property in the same building better value for money .