GemstoneBR in SMDC Coast Residences

Problem on grease trap encountered, not Explained that used of swimming poolwith extra charge cause coupon not given by the owner

Total miss communication about the need to send forms & money to property. Arrived at check in time to find facilitator not available and despite proof of payment, Wotif confirmation, door code, netflix password .. after 3 hours of trying to sort (and missing our booked tour) we gave up and booked (short notice) somewhere else. They (the property) had my email, my whatsapp phone number, so I dont understand why direct communication was not done. My relictance was to send passport details to unknown property via email (no communication via Wotif until the week b4 arrival ... by then we had left NZ and had limited acess to internet). I also did not have passport details of other travellers (x2) they met me in Manila, as they are from a different city in NZ than me). I dont understand why you (as the property owner) cant pre-empt this by completing your part of the GAF and sending it to the checkin for us to complete our (passport) details upon arrival (Thats what security kept telling me .. if only they had the form with your signature, then our details could be added. Whatever, I dont feel your instructions were clear (I even checked with a friend of mine who is a lawyer, as to wether he thought the booking was legitimate ... as this WOTIF booking was not found by my app (I have had for more than 5 years) and the message from WOTIF was to consider it not legitamite. I am so dissaponted that this planned accommodation did not happen (& annoyed at the wasted time & money)

View is amazing, directly view the manila bay, good!

There were roaches & flies in the apartment. When I told the manager about it he said they they exterminate every week but the roaches are very persistent, lol. I had to laugh so I don’t curse him out. I told him he shouldn’t rent an apartment they know is infested and he agreed but I’m sure that’s bs & they’ll rent it again. Terrible! They should not be on hotels.com as 3.5 stars. They should be max 2 stars

Not as big as the picture and very tight space. Very run down. And toilet stopped working after one flush of toilet paper. Advertised with multiple beds good for 4 only had 2 beds. Couldn’t even stay the entire time had to leave. Owner and Expedia did nothing to fix

Clean and they had security.

Nothing really

NA

The smell of the bathroom.