Baglio Cella - Appartamenti per Vacanze

location, nature

Le calme - la piscine - le site

Le peu de luminosité dans le logement

We liked the area around Baglio Cella. It was very beautiful and secluded and should have been a great opportunity to get away from the crowds if there had been a pool.

We arrived on October 1st to discover that the pool was closed for the whole winter. We checked the Baglio Cella listing and there is no mention that the pool would be closed. In fact it said the pool would be open until 14 October the previous year. The reason we chose Baglio Cello was the pool. We asked for a refund, or at least some kind of discount. This is the answer we received: "Good evening, I apologize for this situation. Last year the pool was open till 14 October because there were more guests and the weather was better and warmer than now. This week it rained almost every day and besides, unfortunately, during your stay there will be only 4 guests. Concerning the description, booking doesn't give us the possibility to specify the day when we open and close the pool (in Airbnb, for example, this is written from June to September, that is during the summer). I will speak about your request with the owners and I'll let you know as soon as possible." We received no discount and were not permitted to cancel our booking. I can understand their reasoning for closing the pool in winter. We do not consider October, especially the first week of October, to be off season. Why force guests to pay for a facility that isn't being offered? The rate should be less and, at minimum, the closure should be communicated in advance via a message giving us the opportunity to cancel. So what if it's raining or there are not many guests? That can happen at any time and it's the cost of doing business. Not acceptable.

El entorno en el campo es maravilloso. La piscina el jardín y la finca son preciosos y está ubicado en una ladera desde donde se divisa el mar. El apartamento está muy bien de tamaño.

No tenían los básicos de alimentación y no había intimidad con los vecinos, puesto que la mesa de exterior esta pegada al apartamento de al lado

Beautiful domain where you can completely unwind!

Spotlessly clean, very well built, All modern and new but in a classical Sicilian style. Solid stone walls, lovely garden and pool with a view. The owners are very kind and friendly people. The surrounding landscape is beautiful and the nearby town Modica is worth a visit.

As this is a self catering apartment I would have appreciated a better equipped kitchen. There was no electric kettle, no oil, no teapot. We were greeted by an employee who demanded a deposit of €50 which she put in her own pocket. I requested a receipt and got it,handwritten on a piece of paper. This is most likely out of the conditions as laid out by booking.com. On the day of our departure we got our money back - only after the employee made my wife carry all our leftovers to the dustbin herself. I would recommend to the owners to seek a replacement of that employee who does not give credit to this beautiful location.