Hotel Suites La Fortuna

The location of the property was right inside the town of Mazamitla. Easy to move and everything is super closed.

The only thing I my sheets had holes, they were cleaned but holy. The bathroom under the toilet had dust and it was a bit dirty so it made me wonder. Other than that. Everything was great

Solamente la ubicacion

El recepcionista super apatico, el drenaje del baño mal olor

It was in a good location , close to everything

When I arrived the room the toilet had pee and the drain smell bad, I couldn’t flush the toilet properly, the owner stopped to check and said it was fine and that I was “too picky” it turns out it takes a while for the water system to load and be able to flush it. The managers hotel a woman told me it was the new system they installed to save water. I asked if I could be in another bedroom, she told me they where booked for the holidays and that I was going to be the same, she didn’t believe me the toiled wasn’t clean and that it smell bad when I arrived and told me no one complained in the past, which is odd because I just read the reviews and everyone complains about how it stinks, I said if I could get a refund but it had to be done through booking which was true, that was another bad experience they wouldn’t answer to my messages immediately , they tried to contact her but none of the representatives speak Spanish, when I finally found someone who was a Spanish speak the call drop on her, I did not want to spend my vacations trying to reach out to representatives, the cancellation policy should be a lot easier, if customer is not comfortable on the location they should be refunded immediately, anyways I let go because I wanted to enjoy my vacations and not argue for my time there, there’s room for improvement for staff hotel and booking customer service

Ubicacion!

No tienen secadoras de pelo.

Beautiful hotel and room. We had the Junior suite with fire place. It was more like a full size suite, with a good size separate bedroom, full kitchen and ample living room. Great views from the balcony as well. It as on the third floor so pack light :)

Parking was off site, not too far but a little complicated.

Nice and tidy!

Everything was good.