Gästehaus ALBA - garantiert Tickets für Rulantica und Europa Park über uns

We arrived early and were welcomed warmly by the female host, who made check-in pleasant. The basement apartment was excellent, and we left our teenage sons there while shopping nearby. However, during our absence, the male host entered the apartment abruptly using his own key and not knocking first, insisting our sons pack and move upstairs due to a supposed reservation error. This caused unnecessary stress. Upon returning, the female host accused us of providing incorrect information about the number of guests, which was not true. Her aggressive tone made us feel unwelcome.Despite the male host later apologizing, the overall handling of the situation and the female host's continued avoidance left us feeling unwelcome throughout the stay. Although the location and accommodation are convenient for visiting Europa Park, the handling of the incident and lack of customer service overshadowed the stay.

The location is approx 8 min by car to the Europa Park. The owner offered a ticket for free parking and a discount for the entrance ticket for the park. The room is very big with fully equiped kitched, which you have to clean yourself and leave it exactly as you found it.

One of the bed covers had little stains.

Very nicely decorated and very clean. Good value for money on size of the property. Very close to Europa Park and free parking voucher for Europa included on local tax receipt. The host was very welcoming and gave good information for the local area. Will definitely look to stay again on a future visit.

Everything was so well organised