The Wharf Stourport

Loved location small shower

The shower screen trim was full of mould. The bath and basin took ages to drain away. The door knob came off in my hand when trying to close the door. The clock in the room was not working. There was a bag of rubbish outside my room when I arrived and it was still there when I left. Storage of vacuum cleaners & toilet rolls ect in the stair way to the rooms does not give a good first impression.

Location was excellent. On the Wharf surrounded by boats, and the town centre an easy walkable distance. Free parking outside the premises. The shower is a fine line between scolding and cold, but get it just right and the shower is excellent. The room has a worktop sink, microwave, and toaster. There is also a fridge. The bed was comfortable

Upon arrival, could not gain access. Rang ring doorbell, owner said he had emailed instructions to access an hour ago (when we were on our journey). Entered code from his email into outside key safe. Key safe empty, had to speak through door bell again. Owner came to door, said cleaner had prepared the wrong room so he'll need an hour to clean our room. However, he took us upstairs to show us our room. He held the door from reception open for us, so it was not apparent where the stairs began in relation to the door. On returning downstairs and opening door to reception, my wife thought the door opened level with reception floor. But no, there were two more steps after door. My wife went crashing to the floor, badly hurting her foot and knee, so in much pain. We were picked up a short time later by friends. During meal my wife in increasing pain with very swollen and bruised foot. Friend took us first to Kidderminster Hospital (no x-ray). On examination was told to go straight to Worcester hospital where she had several rays. We spent in total 13 hours in A & E. Tendons damaged, but thankfully foot not broken. Very bruised and swollen. Had to get a taxi back to apartment at £35. Complained to owner. No Bannister for last two steps. No yellow warning tape across last steps (but there is on non step from reception to bar). No signage on back of door to reception warning of more steps. To us this is a definite Health and Safety issue. After complaining owner requested our bank details and said he would reimburse us for one night stay. As no monies arrived into our account, my wife has made several further communications with the owner. One of the last texts he said he won't get paid by booking.com until Monday 7th April, and will pay us then. Although that does seem strange as full monies for stay were taken by Booking.com four days before arrival, making it 17 days before he gets the money from booking.com.

It was a nice place to stay but the bed and chair were uncomfortable with no soap in the dispenser in the shower