Sojourn Spa Hotel Ipoh

Great stay

环境很舒服、干净。

Atmosphere ,hygiene ,breakfast

Parking,tv

On the first day, the hot water temperature was not satisfactory; however, after informing the front desk when we went out for dinner, the issue was promptly resolved by the time we returned. We appreciated and were satisfied with their quick response and service. We would also like to sincerely compliment the staff member who kindly brought an umbrella for us during the heavy rain on the first day, which was a very thoughtful gesture. In addition, the housekeeping service was excellent and very well maintained. We had forgotten to place the “Do Not Disturb” sign outside our door, so housekeeping proceeded with cleaning the room and everything was done neatly and non of our belongings were touched. We truly enjoyed the hotel’s spa ambience, which was very relaxing and pleasant throughout our stay. Lastly, we would like to express our appreciation to the front desk lady who assisted with our check-in. She was very kind and thoughtful in offering my partner some sweets to help calm his hiccups, and it went away within a few minutes before we went up to our room. We are grateful for her kindness and warm hospitality.

Upon arrival for check-in, we were not served any welcome drinks, unlike other guests who arrived after us, which gave us a slightly unpleasant feeling. The breakfast details were also not clearly explained. It was not a buffet as expected, but instead consisted of one meal and one drink per person from a very limited menu selection. We also had to pay an additional RM15.90 for two lemon waters and sandwiches, which was quite disappointing. For the price we paid, the room was also quite small and did not include a fridge. In addition, the TV settings had not been reset to English after the previous guest’s stay, as it was still set to Chinese. Although it was a smart TV, it was quite inconvenient for us to continuously search for our preferred channels throughout our stay. The complimentary 5-minute massage was also not offered to us. We went to the spa section immediately after check-in, but unfortunately we did not feel attended to, as the staff there seemed more focused on communicating with another customer instead of assisting us. Parking was also not very convenient due to the limited parking spaces available. When we returned late at night, we were instructed to park in front of the guard house instead. The air-conditioning was also not cold even when set to 16°C.

Clean , location good ,staff friendly , overall good.

Only few parking lot, there is no EV charger station.