Il Merlo

La posizione

Il lavandino del bagno un po' troppo piccolo

Walkable location, but quiet. Good showers and rooms nice.

Shared kitchen.

Suprafața mare a camerei și a băii, pat confortabil.

Ar fi fost plăcut să se asigure un espressor cu cafea, chiar și contra-cost. De deasupra noastră a fost gălăgie aproape constant cât am stat la cazare. Internetul foarte foarte slab și deși am sesizat problema, am fost amânati pe a doua zi, când tot nu s-au rezolvat. Comunicarea cu persoana care are Nr. De contact lasă de dorit. Răspundea târziu, lacunar.

Velmi dobra kvalita ubytovania za nizku cenu. Vsetko bolo pekne a ciste. Ubytovanie je sice trochu mimo centra, ale ak vam nevadi chodit, tak je to ok. Cca 15 minut pesi do centra mesta. #0 minut na vlakovu stanicu.

Ked sa niekto pohybuje po spolocnych priestoroch, je to dost pocut. Ale nebolo to nic hrozne

The apartment itself was comfortable, spacious, and well-equipped with everything we needed. Overall, we genuinely liked the accommodation and could have had a very pleasant stay. Unfortunately, the terrible customer service completely ruined the experience.

We were refused access to an already fully paid accommodation because we were unable to pay the city tax using the only two payment methods offered: IBAN transfer or PayPal. Both options unfortunately do not work properly for my country. We repeatedly explained that we were fully willing to pay the €10 city tax in any other possible way — by cash, card, or any alternative method — either at check-in or before check-out. Instead of trying to help or offering any flexibility, we received extremely rude and unprofessional responses, including messages such as “Pay the fee as you wish… otherwise I can't send you the access codes” and “you should figure these things out on your own !!!!!!”. As a result, we were left waiting outside in heavy rain while trying to resolve a problem regarding only €10, which we eventually paid anyway. In all our travels, we have never experienced anything similar. Every other hotel or apartment has always allowed city tax payment by cash or card during check-in or check-out without any issues. Refusing guests access to already paid accommodation in such a rude manner over a small tourist tax issue is completely unacceptable and overshadowed all the positive aspects of the stay.

La comodità fella posizione

Che non abbiamo incontrato la proprietaria

Ottima posizione. Propietario gentile e molto disponibile. Spazi adeguati. Materasso comodissimo.

Lavamani in bagno piccolissimo. Doccia non ben pulita.