Sera Villa

nettes Einzelzimmer, nah am Bus, nah am Krankenhaus

Not get

No

Great value for the price. Clean, comfortable, and well maintained.

Nothing. This place not same as what you see in web Very dirty. I have cleaned my bed before I sleep. It had anes.

Poor cleaning

Nothing

I had a very unpleasant experience with this hotel related to my Booking.com reservation. After booking, a staff member from the hotel called and said we had reserved a non-AC room and asked if we wanted to upgrade. However, the price she quoted over the phone did not match the rate shown on our Booking.com confirmation, so I told her I would check and call back. When I called again to reconfirm the rate, she responded rudely, said she didn’t know the price, and abruptly disconnected the call. After that, the number became unreachable. I later found another contact number online and spoke to a gentleman who said he would check and call back. When he did, he explained that the earlier quoted price was supposedly per room in USD, but there was actually no room category available at that rate. The final amount he mentioned matched our original Booking.com booking, which made the whole situation confusing and poorly handled. When we asked why the earlier call had been cut, the same lady came on the line again, denied that the second call ever happened, became aggressive, and told us to cancel the booking, saying they had plenty of other customers. Overall, the communication was very poor, the behavior was unprofessional, and there was no accountability. I would strongly advise future guests to be cautious and ensure all details are clearly confirmed in writing before arrival.